Technical Operations Manager Jobs

At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We’re not just growing to build better internet experiences, we’re also building a welcoming place where people who want to make a difference can grow their careers.

GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.

Role Description

The Tech Ops team is responsible for deployment and maintenance of a fiber optic network throughout your market, and customer installations and repairs.

In this role, you'll:

• Provide analytical leadership to statistically connect production line metrics, tests, and quality audits to field performance.
• Analyze vendor performance and field data, extract actionable insights, identify improvement opportunities.
• Lead a team of contractors and vendors to refine and implement a program to efficiently test and accept new network elements such as: fiber optic plant, multi-tenant buildings and network equipment.
• Drive a quality culture that embraces both a “right the first time” and continuous learning approach that improves project efficiency and quality
• This position will report to the Technical Operations Lead and address new business needs and projects as needed.
• Partner with the Finance and Controls teams to manage budgets and financial controls.
• Develop project documentation and create reports and presentations to communicate project updates to Google Fiber executives.
• Manage validation of supplier’s build/test processes and ensure they are meeting Google requirements. Validate supplier product_life_cycle deliverables defined by Google and leverage industry quality standards.
• Create & execute quality plans for a robust and predictable product quality in a high volume and high complexity environments.
• Establish true root cause(s), and systemic corrective actions with demonstrated preventative solutions.
• Monitor, review and present vendor performance data and metrics to stakeholders in a concise and clear way that enables data-driven decision making.
• Facilitate a cross-functional program to identify common issues and develop solutions to eliminate future problems associated with network acceptance.

At a minimum we'd like you to have:

• Bachelor's degree in Construction Management, Engineering, Telecommunications or a closely related field, or equivalent experience.
• Experience managing vendors, contracts, budgets on large-scale and complex projects; and working knowledge of FTTH.
• 5 years of experience in a vendor management role with customer-facing responsibilities.
• 5 years experience in the telecommunications or cable industry (one of the following areas: network operations, network construction and deployment, network architecture, network maintenance, customer installation, customer repair); OR related experience in general construction management, engineering, and project management.

It's preferred if you have:

• 7 years experience in the telecommunications or cable industry (one of the following areas: network operations, network construction and deployment, network architecture, network maintenance, customer installation, customer repair); OR related experience in general construction management, engineering, and project management.
• Flexibility to adapt as role evolves and changes - which could be monthly, quarterly, or annually.
• Experience managing large scale projects and initiatives from start to finish with proven success.
• Proven success working collaboratively on cross-functional, and highly collaborative teams.

The US base salary range for this full-time position is between $114,000 - $126,000 + bonus + equity + benefits. Your recruiter will share more about the specific salary range for your targeted location during the hiring process.

GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).

It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.