Merchant Technical Support Operations Manager Jobs

Solve some of the most challenging problems at DoorDash and build our next generation of products and capabilities

Operate at the lowest level of detail to understand the impact of your decisions and iterate given insights from data

Create step-change improvement for our customers through regular engagement and operating at the lowest level of detail to identify their needs

You have an ownership mentality and are excited to think about problems using first-principles, inspiring action to create the future

You lead from the front and inspire followership across levels and functions

You're analytical and dig deep to understand a problem, using both quantitative and qualitative data

5 years of experience in a vendor management role with customer-facing responsibilities.

Bachelor's degree in Construction Management, Engineering, Telecommunications or a closely related field, or equivalent experience.

Partner with the Finance and Controls teams to manage budgets and financial controls.

Experience managing vendors, contracts, budgets on large-scale and complex projects; and working knowledge of FTTH.

Experience managing large scale projects and initiatives from start to finish with proven success.

Facilitate a cross-functional program to identify common issues and develop solutions to eliminate future problems associated with network acceptance.

Strong organizational and time-management skills, including the ability to handle multiple tasks.

Preferred Knowledge, Skills and Abilities

Liaison between technical support and the other internal stakeholders (product management, product engineering and sales teams)

4-8 years of experience in a Manager Technical support role

Manage the day-to-day operations of the technical support team in support of customer success for technical operations.

Manager customer ticket escalations and troubleshoot matters providing technical guidance to ensure timely resolution.

Experience leading associates through change

Experience providing performance feedback and coaching associates to success

Experience with Merchant services and products

Experience with Merchant bank systems