Technical Account Manager -Storage Solutions

Description And Requirements

The Lenovo Infrastructure Solutions Group Technical Account Manager (TAM) serves as a trusted advisor to clients and acts as a single point of contact for service issues, ensuring responsiveness and timely resolution.

The TAM develops and maintains an excellent rapport with key client contacts, and works with existing processes to improve efficiency, and quality and reduce the cost-of-service delivery.

They must be comfortable dealing with all levels of client representatives and Sales and Services leadership within Lenovo and be an active advocate for the client’s service needs within Lenovo.

Job responsibilities include:

• Analyzing client inventory, and leading complex service delivery processes.
• Facilitation of service activities between the client and support teams,
• Maximizing the value of the client’s investment in Lenovo products and services, ensuring effective ownership, communication, coordination

Basic Qualifications:

• 5 years of experience in IT, Customer Service, Field Tech, or Account Management, and a general understanding of and technical competence in Data Center technologies, specifically storage solutions.

Preferred qualifications:

• Experience with ONTAP deployment and ONTAP specific knowledge in administration or troubleshooting preferred.
• Knowledge of protocols (NFS, SMB/CIFS, Block, Object) how they work, and how they are used in different solutions.
• Knowledge of hardware procedures, networking knowledge, and excellent communication and interpersonal skills.
• Understanding solutions and how to integrate storage into the customer environment.

This position is located in Bentonville AR and requires in-person presence at the customer site.

The base salary range for this position in CA, CO, Jersey City - NJ, NV, Ithaca - NY, NYC, WA, is $96,000 - $126,000. Individuals may also be considered for bonus and/or commission. Lenovo’s various benefits can be found on www.lenovobenefits.com.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.

Additional Locations:

• United States of America - Arkansas
• United States of America - Arkansas - Bentonville
• United States of America - Arkansas - Bentonville
• United States of America