Team Lead - Foreclosure Prevention

About the Community Economic Defense Project (CEDP)

The Community Economic Defense Project is a Colorado-based nonprofit. Our mission is to partner with low-income and working people to build economic and racial equity. We do this by confronting economic abuse and investing in community wealth.

Born out of the need to provide rapid stabilization services to families facing eviction and displacement in the pandemic, CEDP is one of the largest social services organizations in Colorado with 100+ staff who provide a variety of services to address family economic challenges, including resource connection, financial assistance, case management, and legal aid. Since March 2020, CEDP has assisted more than 31,000 people and dispersed nearly $100 million in emergency assistance. 100% of CEDP’s clients have an area median income (AMI) ratio below 80% and 74% of clients served identify as BIPOC and / or Latinx. Our model has been recognized as a best practice model by The White House, HUD, The Urban Institute, and in the news.

In addition to direct assistance and support to low income and working people, CEDP has drafted and passed transformational laws that expanded renters’ rights and dramatically curtailed predatory towing. The team also worked closely with members of the legislature to pass statewide laws strengthening the rights of mobile home park residents, establishing a fair housing unit within the office of Colorado’s Attorney General, holding overreaching homeowner’s associations accountable, and advocating for other measures designed to protect community wealth.

Our Values:

We Center our Clients' legal, social, empowerment, and financial needs in everything that we do from representation to system building.

We stand in Solidarity with movements for racial and economic equity. We work with our community to dismantle racial, gender, class, and other inequities. We celebrate differences, and value and include all people.

We communicate Transparently, share insights responsibly, and contribute with authenticity, candor, and respect, and without hidden motives.

We are Builders with a growth mindset, a bias towards action, expectation for change, and a willingness to make mistakes as we learn and evolve.

We remain Deeply Curious, called first to listen and learn from the communities in which we are embedded and from our teammates.

We Empower our clients, communities, and each other to solve problems, and we are accountable to serve our clients' best interests effectively.

More about the Team Lead, Homelessness Diversion Position

Manage fast-paced mortgage assistance service delivery for those at greatest risk of eviction

Carry a client-facing caseload including interaction with homeowners and mortgage service providers to ensure timely and accurate completion of their rental assistance and/or rehousing application

Track deadlines and manage calendars for your caseload and the caseload of your team occasionally assist with cases from other team members

Create and organize information, and generate reference tools for easy use by teammates and members of adjacent teams

Understand key success measures for your role and the role of your team members and submit daily and weekly progress reports.

Maintain and update databases and tracking systems accurately and as designated, build reporting tools and understand and communicate key success outcomes for you and your team

Work on urgent cases that require the ability to pivot quickly and respond completely, even sometimes after normal business hours or on weekends

Ensure efficient and effective administrative information and assistance

Participate in CEDP’s ongoing efforts to improve upon existing processes by maintaining openness and curiosity about processes, systems and technologies

Manage team performance to required standards, complete regular one-on-one meetings, implement effective performance management systems and create new systems where none exist

Conduct respectful and clear conversations with direct reports to drive performance improvement, employee engagement and employee retention. Conversations will be supported by strong HR management technology

In collaboration with Supervisor, recruits, hires, and trains new members of the Homelessness Diversion Team.

Performs additional duties deemed necessary and appropriate by the Supervisor

Team Lead Requirements:

Demonstrated proficiency working with Customer Relationship Management databases or similar tracking and organizing technologies

Maintains a work environment that is rooted in respect for others; that values anti-oppression, inclusiveness and builds workforce diversity; and that fosters cooperation and teamwork

Proficient organizational skills and ability to manage and prioritize a complex workload with rapidly changing demands

Ability to work under pressure and meet deadlines

Ability to work independently and as part of a team

Brilliant written and verbal communication skills

Proficient in Microsoft Office, and the Google Suite. Proficiency with Salesforce, Hubspot or similar CRM desired.

To Apply:

Interested candidates should apply by clicking the button to apply linked on this page.

Equal Opportunity

The Community Economic Defense Project provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Benefits & Compensation

Salary $62,500 per year.

Benefits include health options that offer 100% paid medical coverage for the employee, vision insurance options, dental insurance options, reasonable unlimited paid vacation, short-term and long-term disability, and 401K with a 3% company contribution.

As in-person work is sometimes required, all employees at CEDP are expected to maintain current vaccination status in keeping with CDC recommendations.