Tax Examiner 1 - Title Processing

This Recruitment is Open to the Public

The Department of Revenue has multiple Tax Examiner I - Title Processing openings in the Motor Vehicle Division’s Title Processing Unit. If you are enthusiastic about providing top notch customer service while digging into the details of issues to find the right solution, we want to hear from you!

The Tax Examiner 1 plays a vital role in assisting customers via the in-person service window, phone, and email. Duties include but are not limited to:

• Answering inquiries and addressing customer issues
• Balancing daily cash drawer with accuracy
• Using independent judgment to perform clerical duties as assigned

Entry Qualifications
Associate degree in Accounting, Bookkeeping, or related area (Business, Business Administration, Management, etc.) from an accredited college or university

~ OR one year of related experience

Required Skills & Experience

• Experience working in a customer facing environment processing monies and balancing daily cash drawers

• Experience explaining information or service eligibility requirements to the general public

• Customer Service: Ability to appropriately address internal & external customer issues while respecting business needs
• Judgment and Decision Making: Ability to use proper judgment in selecting which issues to handle or re-direct
• Ability to spot errors in documents and follow up in a timely manner
• Results Orientation: Ability to meet deadlines and achieve performance goals, while focused on efficient & effective problem resolution
• Teamwork and Cooperation: Ability to promote the team atmosphere and work well with co-workers & leadership
• Accountability: Ability to accept responsibility for one’s actions with honesty and integrity, while maintaining credibility and remaining committed to organizational success
• Ability to verify calculations and other mathematical/financial information

Preferred Qualifications

• Production-driven data entry
• Contact center experience

Position Status & Pay Grade: Unclassified – Pay Grade F
Hiring Range: $27,519.63 - $36,200
State Personnel Board Rules for current State Employees
478-1-.12 Salary
478-1-.15 Changes to Employment Status

About DOR

The Department of Revenue is the principal tax collection agency for the State of Georgia. DOR administers tax laws and enforces laws and regulations concerning alcohol and tobacco products in the state. Our mission is to administer the tax laws of the State of Georgia fairly and efficiently in order to promote public confidence and compliance, while providing excellent customer service.

Benefits We Offer

• 13 paid State holidays
• 401(k) 5% employer match
• Annual & Sick Leave accrual
• Medical, Dental & Vision coverage

Important:

If you need an accommodation due to disability for any part of the employment process, please contact Human Resources Office at (404) 417-2154.

All Department of Revenue positions are subject to annual State of Georgia tax records check. Additional background processes may be in place for some positions. The highest level of education indicated on your Team Georgia Careers Profile will be verified.

Due to the large volume of applications received by this office, only applicants selected for interview will be notified for final applicant selection. Human Resources maintains the discretion to close the job announcement prior to the closing date if a significant number of applications are received.

Equal Opportunity Employer:

The Department of Revenue is an Equal Opportunity Employer and does not discriminate on the basis of color, race, national origin, age, sex, religion, or disability. This policy statement applies to all terms and conditions of employment, including, but not limited to hiring, placement, promotion, transfer, demotion, compensation, training, and termination

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