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T2 Support Engineer Jobs
Company | Viirtue, Inc. |
Address | St Petersburg, FL, United States |
Employment type | FULL_TIME |
Salary | |
Expires | 2023-06-29 |
Posted at | 10 months ago |
VoIP Technical Support Tier II
Saint Petersburg, FL, USA
Employment Type - Full-Time
Benefits Offered - 401K, Dental, Medical, Vision
Compensation - $50,000 to $60,000 per year
We are currently seeking a highly skilled VoIP Technical Support Tier II Engineer to join our growing team. As a member of our team, you will play a key role in providing advanced technical support to our customers, solving complex issues related to our UCaaS environment, and delivering exceptional service to our customers within our geographic territory.
Responsibilities:
- Troubleshoot and resolve technical issues via phone, email, or in person, ensuring timely and effective resolution.
- Provide expert-level technical assistance to our customers on IP hardware and software.
- Perform on-site service calls and installations, providing top-notch service to our customers.
- Identify opportunities for hardware and software improvements, making recommendations to customers where necessary.
- Maintain accurate records of customer issues and resolutions, ensuring all issues are tracked and resolved in a timely manner.
Qualifications:
- A minimum of 3+ years of experience in IT, customer service, or related fields.
- Exceptional ability to build rapport with clients, establishing trust and credibility.
- A positive and professional demeanor, with a strong commitment to customer satisfaction.
- Experience working with routers and switches.
- Strong troubleshooting and critical thinking skills, with the ability to quickly diagnose and resolve complex technical issues.
- Strong written and verbal communication skills, able to convey complex technical information in a clear and concise manner.
- In-depth knowledge and experience with VoIP, specifically with NetSapiens, Yealink, and Polycom.
- Experience using Zendesk, Jira, and HubSpot is a major plus.
- Possess a clean driver's license and record.
This is an exciting opportunity to join one of the fastest-growing software companies in Tampa Bay. If you have a passion for VoIP technology and a commitment to delivering exceptional customer service, we encourage you to apply today!
Viirtue is an award-winning wholesale unified communications as a service (UCaaS) provider. Viirtue's ViiBE platform transforms MSPs, VARs, ITSPs, and Telcos into digitized business communications providers.
Viirtue is a fast-growing technology company focused on an industry ripe for change. We specialize in delivering award-winning user experiences paired with best-in-class technology for our client solutions. We offer a comprehensive benefits plan including Medical, Dental, Vision, 401k, and more.
https://www.ziprecruiter.com/job/f5412608
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