System Administrator Jobs

Right Networks offers the only intelligent cloud purpose-built for accounting firms and professionals. Backed by award-winning around-the-clock US-based support, our fully managed IT and applications ensure customers have secure, reliable, on-demand access to their technology. We provide a curated software ecosystem that simplifies the complexity of running an accounting firm or small business, supported by a community of thought leaders, peer networks, and educational resources. Our success is made possible by leveraging decades of specialized experience in leading accounting firms and technology companies. More than 10,000 accounting firms and 60,000 SMBs count on us to run their business every day.

We have a great team, we’re growing fast, and have a winning culture based on innovation, teamwork, and mutual respect.

Job Overview

The System Administrator is a highly motivated, personable, flexible, highly experienced professional IT team member that facilitates the technical support requests placed by our clients. The System Administrator is responsible for managing the day to day support requests of clients, working on escalated tickets, assisting their peers with any service requests that aren’t assigned, and impromptu training of the Hosted Services consultants. The position focuses on all tickets on their assigned board and has an enthusiastic commitment to delivering world-class technology solutions and the highest levels of customer service. Ultimately, your efforts will be essential in providing a positive experience for our clients as they need technical support.

This is a remote work position.

Responsibilities

• Ensure a positive client experience and high client satisfaction
• Be Involved in the day-to-day functions of Right Networks technical support which include:

- Microsoft and Desktop Server support

- Advanced application support

- Windows Network support

- Support of Registry, GPO’s, automation techniques, and etc.

• Assist in further development of Right Networks’ help desk methodologies and procedures
• Maintain queues at all times
• Be responsible for having an in depth understanding of the Right Networks procedures and processes

Requirements

• Ability and desire to learn Right Networks processes and technologies
• Able to work in a general office environment
• Able to provide technical assistance to the Right Networks client-base
• Limited travel
• Bachelor’s degree in Business or Computer Science preferred
• Either MCP, CCA Certification, or equivalent is required
• Some lifting up to 50 pounds
• High school diploma or GED
• Competency in various technologies such as Citrix, Microsoft, Dell, Network Monitoring systems, etc.
• Excellent knowledge of MIS objectives and strategies
• Knowledge of the accounting industry, as it relates to the services and products offered by Right Networks is desired
• Can handle considerable stress at times
• 5+ years of computer systems experience with 3+ years of senior level MIS-related experience
• Excellent communication, time management, decision making, presentation, and organization skills

Benefits

To provide best-in-class solutions, we need a best-in-class team. We offer competitive salaries to recruit the best talent. We provide company paid short and long-term disability insurance, life insurance and a generous 401K match. We offer highly affordable medical, dental, vision coverage, and many other valuable benefits. We offer a generous PTO bank, and numerous paid holidays, affording you the time to be there for what is important in your life. We encourage giving back to our communities by providing volunteer paid time off. We are proud to be an Equal Opportunity Employer!

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the employer.