Salesforce Administrator Jobs

Innova Solutions is immediately hiring for a Salesforce Administrator

Position Type: Fulltime/ Contract

Duration: 08 Months

Location: Plainsboro, NJ

As a Salesforce Administrator, you will:

Major purpose:

TOP 3 Must Haves:

1. Sales force service cloud

2. Voice over IP experience (ideally Genesys)

3. Exp with both in the call center room (Call center environment)

with the below skills, to function as an onsite Salesforce Service Cloud and Genesys Cloud resource for our colleagues in PSP/PCCC (Patient Centric Call Center):

•Salesforce development, (including management of Salesforce and Genesys releases) and admin experience (especially with Service or Health Cloud); note that other CRM experience may be acceptable, but candidate will have to have all other boxes ticked to pass this hurdle.

•VOIP application admin experience (Genesys Cloud preferred, but applications like LiveVox, 5Nine, etc. are acceptable);

•Integration experience between VOIP and CRM (Genesys-to-Salesforce Service Cloud preferred);

•Experience in the call center space, especially in pharma, and especially in an agent-heavy environment with ?50 agents (note: experience in another highly regulated environment like banking may be acceptable);

•Experience building out new interaction channels for existing call centers (e.g. adding chat functionality and other call deflection technologies);

•Experience working with LoB stakeholders directly; it’s expected this person will be single point of contact for Genesys and Salesforce Service Cloud to set and prioritize roadmap for both Genesys and Salesforce Service Cloud and managing offshore development resources to accomplish tasks.

•Running monthly change advisory board meetings to publicize/report on system health and incident/problem/change flow.

•Ensuring system documentation is kept up to date including requirements, risk assessments, etc.

•Providing functional and technical guidance to LoB on how to deliver new capabilities using Genesys and Salesforce.

Other Details:

•Salesforce Health Cloud is acceptable.

•Other call center tools like Five9 & NICE are acceptable.

•Other VOIP tools like Vonage are acceptable.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Ashutosh Bhadoria

Sr. Associate – Recruitment

Email: [email protected]

Contact No: 678-310-1263

PAY RANGE AND BENEFITS:

Pay Range*: $60/hr. - $66/hr., on w2.

*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

· One of Largest IT Consulting Staffing firms in the USA – Recognized as #4 by Staffing Industry Analysts (SIA 2022)

· ClearlyRated® Client Diamond Award Winner (2020)

· One of the Largest Certified MBE Companies in the NMSDC Network (2022)

· Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.