Surveillance Officer - Adult Probation (Countywide)

Under close supervision, provides surveillance and supportive casework services to probationers at the direction of the Superior Court under the provisions of evidence-based practices and consistent with the Arizona Code of Judicial Administration.

• Performs closely structured supervision and observation concerning compliance with conditions of probation, including directing and counseling the probationer and conducting field contacts to include days, nights, weekends, and holidays (home, work, treatment facilities, community restitution or jail) as a member of a team.
• Serves warrants, makes arrests, and brings persons before the court who are on probation including defaulting probationers facing revocation. Probation officers have the authority of peace officers in the performance of his or her duties.
• In confrontational situations with probationers or others, appropriately and effectively responds and uses defensive tactics and techniques, as learned at the Defensive Tactics Safety Training Academy, when necessary.
• Builds relationships to encourage compliance with the case plan including conditions of probation through frequent telephone contacts, work site contacts, day, and evening home contacts.
• Performs other job-related duties as assigned.
• Appears and testifies in court.
• Performs searches, breathalyzers/urinalysis collection, and makes a documented effort to locate absconders.
• Obtains, assembles, secures, keeps, and files a complete identification record concerning the person on probation including arrest reports, contact notes regarding compliance with terms of probation and case plan to prepare written reports for the court.
• Monitors payment of restitution and probation fees and ensures victims’ notification rights are provided according to statutory requirements.
• Investigates cases referred to the officer and makes a written report to the court.
• Participates in case review conferences to determine if change in level of supervision is warranted.
• Directs and/or refers probationers to community resources, treatments or other interventions based on assessments, behaviors, and conditions of probation.

Education:
High school diploma or equivalent.

Experience:
A minimum of one (1) year of relevant experience.

Additional Requirements:
Must possess a valid Arizona driver’s license without restrictions. U.S. citizen or have legal resident status. Must be a minimum of twenty-one (21) years of age. Must successfully pass an extensive background investigation, fingerprinting, criminal history check, psychological examination, urinalysis screening for illicit drugs and driving records check through the Motor Vehicles Division. May be required to successfully pass a polygraph examination, physical examination, and/or credit check. Must successfully complete 40-hour Defensive Tactics Training Academy as soon as practical, but no later than 120 days from the date of employment [see ACJA 6-107(G)]. Must demonstrate, by proficiency testing, competency and understanding of the physical and verbal techniques and tactics presented at the Defensive Tactics Training Academy. Must successfully complete eight (8) hours of defensive tactics refresher training on an annual basis. Must maintain certificate of successful completion of defensive tactics training. Must successfully complete the Probation Certification Academy and Intensive Probation Institute, if assigned; within the first twelve (12) months of employment [see ACJA 6-107(F)]. Must submit to a medical examination required by Corrections Officer Retirement Plan.

Required Knowledge, Skills, and Abilities:

Knowledge of:

• Diversion, Standard, and Juvenile and/or Adult Intensive Probation and community supervision.
• Social and community corrections casework.
• Principles of human behavior.
• Filing and recordkeeping.
• Counseling and interviewing techniques.
• Court proceedings.
• Criminal justice system and community resources.
• Clerical office practices and procedures.
• Principles and practices of juvenile probation services.
• Criminal justice system and community resources.
• Business English, spelling, grammar, punctuation, and composition.
• Research techniques and report writing.
• Current Microsoft Office software.
• Search, transportation, and restraint procedures.

Skill in:

• Organization and adherence to detail.
• Critical analysis of individuals and situations in order to problem solve and make sound decisions.
• Time management and organization with the ability to apply principles and methods of correctional casework.
• Establishing and maintaining effective working relationships with employees, other agencies, and the public.
• Communicating effectively verbally and in writing and communicating orally in a face-to-face setting and by telephone with public and employees.
• Interviewing, motivating, and interpersonal relationships.

Ability to:

• Handle confidential matters and maintain discretion always.
• Keep management informed of key operating issues affecting the department.
• Apply the principles and methods of probation services.
• Work professionally and effectively with co-workers, clients, victims of crime, witnesses, and the general public.
• Develop and maintain effective working relationships with associates, employees of other departments, representatives of other organizations, County officials, and the public.
• Remain current in knowledge required to perform assigned duties.
• Critically analyze individuals and situations and make sound objective decisions.
• Act with courtesy, tact, and diplomacy.
• Practice technique of casework methods and report writing.

Work Environment:
The work environment is associated with an office and field environment year-round in all weather conditions and includes exposure to loud noise, blood borne pathogens, dust, fumes, mist, and chemicals. This is a highly public position where contact with public may be in challenging situations.

Physical Requirements:
Ability to stand for extended periods of time. Sufficient vision to read printed materials and a computer screen; hearing and speech ability to communicate effective in-person and telephonically. Capable of frequent repetitive movement of arms, fingers, and wrists. Ability to occasionally lift and carry items up to 50 pounds. Must have the ability to operate a variety of equipment necessary to perform job duties such as motor vehicles, computers, radios, handcuffs, body armor, and other equipment depending on case assignments.

Additional Job Information:
FLSA: Non-Exempt
Grade: 5
Classification: Classified
Safety Sensitive: Yes

• Tuition Reimbursement Program
• Life Insurance
• Annual Leave
• Retirement Plans
• 10 Holidays Per Year
• Employee Assistance Program (EAP)
• Long-Term & Short-Term Disability
• Sick Leave
• Health Care Insurance – Medical, Dental, Vision

• 457 Deferred Compensation Program
• Flexible Spending Account (FSA)
• Supplemental Life (for employees & dependents)
• Health Savings Account (HSA)
• Dependent Health Care Insurance - Medical, Dental, Vision
• Short-Term Disability

• Part-Time, Temporary and Seasonal employees accrue Sick Leave based on hours worked.
• Temporary and Seasonal employees are not eligible to accrue Annual Leave.
• Part-Time employees have limited benefits available.