Surgery Scheduler Wmg T2L

Overview

The Scheduler functions under the direction of the Practice/Office Manager and Director of Practice Operations. Responsible for performing a wide variety of clerical procedures that requires independent judgment and initiative. Knows the existing lines of communication and authority, handles communications properly, and is dependable and cooperative. Works with staff and understands appropriate scheduling process, willing to learn procedures/patient preps. Assist physicians and office staff with scheduling issues in a timely manner. Handle heavy phone volume. Must be flexible with work hours to meet department needs.

Responsibilities

Core Responsibilites and Essential Functions

• Meets Service Recovery and Customer Service Guidelines as needed.
• Completing all paper work associated with the surgeries
• Assists in training new employees and assures proper documentation of training as needed.
• Faxing all paperwork associated with the surgery to the hospital as well as to the insurance company
• Post the surgery to the physician?s calendar
• Provides appropriate telephone etiquette and scripting
• Review the schedule for double bookings and scheduling errors that need to be corrected
• Assists other areas of Scheduling when needed.
• Reviewing the physician?s schedule to appropriately schedule patients based on their medical condition
• Assists other areas of Scheduling when needed.
• Works well with Staff and understands appropriate department process.
• Complete forms and paper work for patients (FMLA, disability, etc.) and follow up with any additional information needed
• Coordinate any co-surgeries with other physician?s offices
• Manage scheduling templates for the providers in Epic
• Keeping the surgery calendar up to date and current
• Obtaining prior authorization for surgeries
• Understands existing lines of communication and authority, handles communications properly and is dependable and cooperative.
• Scheduling surgeries
• Notify any vendors needed for the surgery
• Mentoring, Training and Education
• Review the records for all new patients requesting a new patient appointment and discuss these with physician/s to get a time frame that the patient needs
• Other duties as assigned
• Flexible with hours to meet the department needs.
• Team Player
• Scheduling Duties
• Communicate scheduling issues to patient, facility, and/or office staff.

Required for All Jobs

• Performs other duties as assigned
• Complies with all WellStar Health System policies, standards of work, and code of conduct.

Qualifications

Required Minimum Education

• High school diploma or equivalent Required

Required Minimum Experience

• Minimum 2 years of experience working in a surgical office setting or medical scheduling Required

Required Minimum Skills

• The individual must be able to communicate and understand verbal and written English language and display a positive attitude.
• Basic insurance carrier and pre-certification knowledge and computer skills.
• Strong customer service skills, good communication and organizational skills.
• Medical Terminology preferred.

Required Minimum License(s) And Certification(s)

Additional Licenses and Certifications

Join us for outstanding benefits and development opportunities. We also offer state-of-the-art technology, professional support and advancement, and colleagues that rank amongst the best in the country. The WellStar culture of caring has also been nationally recognized three years in a row by Fortune Magazine as one of the “100 Best Companies to Work For”. Step up to your potential. Find out more and apply today.

WellStar is an equal opportunity/affirmative action employer. All applicants are considered without regard to race, color, religion, sex, age, national origin, disability, veteran status or any status which is protected by local, state or federal law.