Surgery Scheduler - Potential Wfh Once A Week! ($17.37 - $27.36 / Hour)

Advantages Of Joining The Employer Team

• Chance to contribute to the growth and success of global service-based businesses
• Work with talented and motivated individuals
• Access to modern digital and mobile applications
• Opportunity to be part of a leading service commerce platform
• Be part of a company that values culture and values

Responsibilities

• Provide software support for clients by professionally responding to inbound tickets, chats, and calls
• Act as a support representative and consultant for various subjects related to the DrChrono platform
• Collaborate with multiple teams to analyze and resolve client issues
• Proactively identify and escalate issues that are not resolved to clients' satisfaction
• Identify and resolve clients' problems in a timely manner, ensuring customer satisfaction

Skills And Experience

• Strong time management and organizational skills
• Excellent problem-solving and analytical skills
• Ability to prioritize tasks and work with minimal direction
• 1+ years of experience in a healthcare setting
• Strong customer focus and empathy
• Outstanding oral and written communication skills
• 3+ years of customer-facing or customer service experience
• Knowledge of Zendesk and Jira is a plus
• Ability to handle challenging situations with a positive and proactive approach
• Aptitude for learning new technologies quickly
• Experience working with multicultural and virtual teams
• Excellent listening skills and attention to detail
• 3+ years of troubleshooting or technical support experience

Location:

This role can be based anywhere in the United States, with the option to work remotely or in-office. Travel may be required to corporate headquarters or other office locations.

Benefits And Perks

• Professional development opportunities
• 401k with matching
• Employee Stock Purchase Program
• Health and wellness benefits
• Generous time-off policy
• Student Loan Repayment Program
• Flexible work arrangements

Additional Information

• EverCommerce is an equal opportunity employer that values diversity
• No discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

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