Support Specialist / Scheduling Administrator

Who We Are:

Cannabis & Glass is a cannabis retailer dedicated to improving the lives of our customers by providing superior service and affordable access to cannabis. Our employees enjoy a work culture that promotes growth, collaboration, efficiency and a focus on customer experience.

Cannabis & Glass is the largest recreational dispensary chain in Eastern Washington and Oregon. We offer the best cannabis prices and selection in the region!

We currently operate four recreational dispensaries in North Spokane, Spokane Valley, Liberty Lake and Ontario, Oregon. We are ranked among the top 10% highest grossing retailers in the state of Washington.

The Position:

Cannabis & Glass is looking to add a Support Specialist/Scheduling Administrator in Spokane Valley. Join the most exciting and fastest growing industry in Washington! If you enjoy working with and talking about cannabis, this is the right job for you! Support Specialists enjoy a fun and collaborative environment, maintaining streamlined communications with the retail teams, whilst working in tandem with the Operations and HR departments.

Essential Functions:

• Respond to customer inquiries sent via email and investigate customer concerns from all online platforms and over the phone.
• Assist with Retail Operations team with a variety of administrative office tasks, including but not limited to: counting/inspecting/packaging glass, sending communications to retail employees, reviewing camera footage, office cleanliness.
• Field all inbound customer calls from all of our retail locations and assist customers with a variety of inquiries while providing exceptional customer service.
• Respond to all reviews in a timely manner on all of the following platforms: Google, Yelp, Leafly, Weedmaps.
• Analyze schedules on a daily basis to ensure proper staffing levels for all locations.
• Review all time off requests from Retail Associates and make approvals based on coverage.
• Create, implement, and audit schedules for all 7 retail locations (WA/OR/IA).
• Review all retail employee timesheets daily to ensure timesheets are accurate and verified before payroll is processed.
• Assist the Human Resources department with a variety of employee communications.
• Facilitate and communicate employee call outs and fill corresponding on-call shifts as needed to ensure adequate staffing at each location.

Working Conditions:

• Employees may be exposed to difficult or stressful customer situations requiring patience and professionalism to effectively handle
• This position is based primarily out of the corporate office in Spokane Valley.
• Job duties may include work indoors and outdoors during all seasons, 365 days/year.
• Work duties may require sedentary activities, active standing, stooping, and/or kneeling.
• Retail stores are open 365 days a year, and the support specialist team supports the retail team with shifts typically occurring between 7am and 7pm.

Minimum Requirements:

• Must be able to continue to assist customers and coworkers during and after stressful situations resulting from customer service interactions.
• Must be able to effectively communicate information and ideas so customers and coworkers will understand. Must be able to convey and exchange accurate information in these situations.
• Must be able to type at least 40 WPM.
• Must be able to remain in a designated work area for up to 8 hours per day with the exception of breaks as required by law.
• Must be able to reliably arrive at work on time for scheduled shifts.
• Must be able to proficiently operate computers, tablets and other productivity machinery and technology.
• Must be able to perform other job duties as assigned.
• Must be able to accurately observe details at close range in order to recognize, identify, detect, determine and assess objects.

Job Requirements:

• Must have a GED or high school diploma.
• Previous office, reception or data entry experience is strongly preferred; although, we are open to experience from other industries as long as it's applicable to this role.
• We do not require previous professional experience in the cannabis industry but would strongly prefer the applicant be a regular consumer of the product.
• Minimum of 21 years of age.
• Must commit to coming to work sober. We love cannabis but we do not get high on the job.

Benefits and Compensation:

• Holiday Pay for anyone working New Years Day, 4/20, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day.
• Employee discount includes 50% off smokable cannabis products.
• Perfect attendance incentive program.
• Pay rate for this position is $19.23 per hour.
• Free Employee Assistance Program (EAP) offering in-person, telephonic, texting and video counseling for help with stress, anxiety, depression, family issues, and more.
• Health, Dental and Vision insurance.
• Paid Sick Leave (PSL) and Personal Time Off (PTO)

Equal Opportunity Employer:

Cannabis & Glass is an equal opportunity employer that believes in promoting a diverse workplace and creating a working environment in which all employees are provided with equal employment opportunities. The company will not discriminate against qualified applicants or employees with respect to any term or condition of employment based on race, color, national origin, ancestry, sex, gender identity, transgender status, sexual orientation, age, religion, creed, physical or mental disability, medical condition, genetic information, pregnancy, childbirth, or related medical condition, marital status, veteran status or any other protected class or characteristic established under applicable federal, state or local statute or ordinance.

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