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Support Specialist I Jobs

Company

Paycor
Address , Remote
Employment type
Salary $17.65 - $28.26 an hour
Expires 2023-07-11
Posted at 11 months ago
Job Description
Support Specialist I
Remote
Paycor empowers leaders to develop winning teams. Our Human Capital Management (HCM) software modernizes every aspect of People Management from the way you recruit, onboard, develop, pay, and retain employees. Best of all? Our team is growing, and there’s never been a better time to join! If you love to Think Big, Dream Big, Compete to Win, and thrive in a fast-paced environment, we want to hear from you!
Job Summary
The Support Specialist I investigates and solves technical issues for external users of Paycor proprietary applications at their locations by employing a high degree of customer service, technical expertise, and timeliness. The position is responsible for immediately correcting the issue by providing 1st level assistance through remote connection to the client's system, verbal communication via phone, and if unable to resolve, through escalation to a senior IT level within a timely manner.
Essential Duties and Responsibilities
  • Advising IT team and management in product development issues arising from problems identified through technical support inquiries
  • Maintaining a working environment that is energized and consistently demonstrates the Paycor service commitment
  • Supporting online services and applications
  • Communication and Trend Analysis Improving reporting of technical issues
  • Connecting to client user PCs remotely to troubleshoot Paycor applications
  • Logging work in an internal tracking system
  • Assisting upper management in continually improving support processes
  • Supporting clients via phone
  • Communicating potential client issues throughout the support chain to ensure client issues are being addressed in a timely manner
  • Troubleshooting web browsers
  • Installing software (web browsers, Citrix, Timeclock Converter, etc.)
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.
  • Demonstrates strong organization and time management skills
  • Ability to multi-task
  • Takes initiative
  • Minimum of one (1) year help desk experience
  • Proficiency in Microsoft Office, Microsoft SQL a plus
  • Excellent verbal and written communication skills
  • High school diploma or equivalent experience
Paycor Total Rewards
We are proud to provide best-in-class benefits delivering a personal and professional experience that meets you where it matters most - the well-being of you and your loved ones.
Highlights include:
  • An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor's growth
  • Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges
  • Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special)
  • Sabbatical opportunities for tenured Associates
  • Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount
  • Three medical plan options – including a $0 cost option and travel & lodging support to ensure access to medical care
  • A flexible virtual-first work philosophy
  • 401(k) with $.65 match for every dollar contributed up to 6% of eligible pay
  • Paid leave for birth parents, non-birth parents, elder caregivers, and military support
We also offer competitive compensation determined by each individual's relevant experience, skills, and education. We anticipate the base pay for this position to be between $17.65-28.26/hr. In addition to base pay, Paycor Associates are eligible for either a performance-based annual bonus or commission, depending on their position. If your desired salary falls outside of these rates, we hope you'll still apply as there may be other positions that better align.
For more information about our total rewards, please visit www.mypaycorbenefits.com.