Support Engineer Jobs

Position responsibilities:

• Strong Troubleshooting skills
• Partner with the clients to resolve IT Tickets for client issues or end-user issues in the areas of Windows OS, Network, Printer, Password Re-Set, Office 365, VPN/connectivity
• Must be able to carry out complex technical instructions.
• High technical aptitude.
• Ability to adapt to consistently changing environments, manage time and priorities, and handle high stress situations
• Ability to work independently - takes initiative and will research new issues to find resolution
• Strong attention to detail.
• Analytical and problem-solving skills
• High degree of initiative and independent judgment.
• Well-developed oral and written communication skills; strong customer service abilities.
• Well-developed analytical and problem solving abilities.
• Highly organized.
• Able to write reports, business correspondence.
• Manage own work schedule with minimal supervision using exemplary time-management skills.

Qualifications:

• MS Teams Telephony & Voice Integration / Troubleshooting Experience
• IT Service Desk experience in two of the following areas:
• Previous experience with Help Desk Ticketing systems
• Microsoft Exchange & Microsoft Server (set up & configuration) experience, including Exchange (group policies, upgrades, able to navigate active director without assistance)
• Windows Server migrations
• Windows Defender
• Box
• Office 365

• Discretionary incentive compensation based on firm, group and individual performance
• Flexible working environment including remote and hybrid options
• 9+ holidays and discretionary time off structure
• 401k with Profit Sharing
• Flexible Spending Account and Dependent Care Account
• Parental Leave – coverage for both primary and secondary caregivers
• Top rated wellness program
• Incentive compensation related to origination of new client sales
• Tuition Assistance Program and CPA support program with cash incentive upon completion
• Medical, Dental, and Vision Insurance on the first day of employment

• An awesome culture: Thirty-one fundamental behaviors guide our culture every day ensuring we always deliver an exceptional team-member and client experience. We call it the Aprio Way. This shared mindset creates lasting relationships between team members and with clients.
• A great team: Work with a high-energy, passionate, caring and ambitious team of professionals in a collaborative culture.
• Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.
• Entrepreneurship: Have the freedom to innovate and bring your ideas to help us grow to become the CPA firm of choice nationally.
• Competitive compensation: You will be rewarded with competitive compensation, industry-leading benefits and a flexible work environment to enjoy work/life balance.
• Working with an industry leader: Be part of a high-growth firm that is passionate for what’s next.