Support Engineer Jobs

Our Company

Miso Robotics is transforming the food industry, and making lives better. We've developed an AI-powered kitchen robot named Flippy which automates the most repetitive of kitchen tasks, such as operating a deep fryer. Flippy is fun to watch, but under the hood, he’s powered by a sophisticated AI platform – all driven by our proprietary deep learning experience and patented technologies.

Miso is a well known first-mover in kitchen automation, AI, and robotics. The company has raised over $100 million from crowdfunding, which we believe makes it THE most successful crowdfunding story in history. It has successfully piloted its products with the most prominent global brands in food, and now it’s time for the company to partner with institutional capital and super-charge the commercialization of what we do.

The challenge of bringing AI and robotics into commercial kitchens requires many disciplines to work together, and the composition of our teams at Miso reflects this multidisciplinary approach. We’re proud to have built a world-class team, and we’re looking for more exceptional people to join us.

If you believe, like we do, that the future of the kitchen involves artificial intelligence and robots (HINT: It definitely does!), and if you want to count yourself among the handful of amazing people on the leading edge of creating them, then Miso Robotics may be the right place for you!

Our Values

• We operate with rigor - superb execution is a core skill.
• We work relentlessly together to solve issues.
• We think big and we’re here to make an impact.
• We live with a TEAM mindset - we win together.
• Innovation is in our blood - we are intrepid.
• We are bought in, each of us is dedicated to the mission.
• We use polite and direct candor - ego has no place here.

Benefits We Offer

• 401K plan
• Comprehensive benefits
• Company Equity
• Flexible Vacation
• Accelerated growth opportunities
• Free snacks from our robot chefs

The Role

As a Support Engineer at Miso Robotics, you will be the main point person to solve complex technical issues that come up at our customers’ sites where Flippy is installed. You will interface between field support staff and development engineers to help resolve engineering issues that are escalated. You will work closely with very talented software developers and engineers to help continuously evolve our systems to support an ever-increasing diversity of kitchen environments and tasks, allowing Flippy to operate broadly throughout the restaurant industry.

Additional Information: The pay range for this position is $80,000 - $105,000 + equity + benefits. Our salary ranges are determined by the experience and education required and level of responsibility. The range posted for this role represents a range that Miso Robotics, in good faith, believes it is willing to pay at the time of this posting. The pay is determined by job related skills, training, education, and experience.

What You’ll Do

• Work with hardware, software, and systems engineers to identify root causes of problems that come up at customer sites, run tests to verify causes, and resolve issues directly or relay bug reports for unresolved issues back to the development teams.
• Understand customer needs and make appropriate recommendations/briefings.
• Act as the customer facing expert for system setup and configuration.
• Support onboarding and training of Miso Support Agents.
• Characterize and analyze Miso product subsystems to understand their functionality, tolerances, and influential factors for key system metrics and issues.
• Act as the technical contact for 3rd party technicians on maintenance inquiries.
• Be the voice of our robot fleet and the support organization when communicating in the engineering organization.
• Develop and document procedures for maintenance, troubleshooting, and repair on Miso products.
• Act as the second level of escalation for system issues in production units; coordinate with other teams at Miso to ensure system issues are resolved on time and within budget.
• Provide feedback regarding hardware assembly and repair processes to software/hardware engineering and design teams.

Requirements

• Experience with optics and/or computer vision is a plus.
• Experience with Linux systems, Git, and Github.
• Bachelor’s degree in Computer Science, Electrical Engineering, Computer Engineering, or a related engineering field required.
• Ability to work a flexible schedule when needed to solve urgent problems.
• Proficiency with Python and/or C++.
• The position will require up to 25% travel.
• Ability to lift up to 25 pounds.
• Experience with robotics is preferred.
• 2+ years of experience required.
• Ability to work in our HQ in Pasadena, CA daily.
• Experience with interpreting functional, electrical, and mechanical diagrams.
• Experience in writing technical documentation.
• There may be times you will be required to be on call, or part of an escalation list.

Preferred Requirements

• Strong verbal and written communication skills.
• Strong problem solving capability.
• Strong attention to detail, analytical skills, and ability to learn at hyperspeed.
• Great at managing multiple tasks and getting stuff done in a fast paced environment.
• Understand and deal well with rapid development cycles; remain flexible and calm in the face of challenges.