Support Engineer Ii Jobs

Our established and rapidly growing client in the Insurance Brokerage industry is looking to add a Support Engineer II to their growing team! This is a full-time hybrid position based out of the Atlanta area.

As the Support Engineer, you will play a crucial role in researching and triaging Level I and II trouble tickets.

Essential Duties and Responsibilities:

Collaborate with clients to resolve IT tickets, covering a range of areas such as Windows OS, Network, Printer, Password Re-Set, Office 365, and VPN/connectivity.

Develop and maintain desktop standard images, ensuring consistency across all desktops.

Receive technical issues via phone, email, or walk-in, conducting research to identify and resolve desktop resource-related problems.

Install, troubleshoot, repair, implement, and manage desktop resources, including desktops, laptops, thin clients, printers, copiers, fax machines, and scanners.

Manage inventories and support contracts for desktop resources.

Requirements:

• Active directory support experience
• 3 years of experience in help desk or service desk role
• Office 365 admin experience
• ServiceNow or other ticketing system experience

Must have IT Service Desk experience in two of the following areas:

• Telephony & Voice Integration / Troubleshooting Experience
• Proficiency with computer imaging software
• Intermediate knowledge of Network Systems
• IT networking and configuration of LAN/WAN

*This company has been nominated as one of the "Best Places to Work" in the insurance industry, and offers a competitive base salary, benefits package, unlimited PTO, room for growth in your career, and much more!*

Ready to take the next step in your career? We encourage you to apply! Thank you for your interest!

About Ascendion:

Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next.

https://ascendion.com/