Support Analyst Jobs

Responsible for the installation and support of Iatric Systems Mobile software applications and devices. Helps with general product SQL support, QC testing and documentation as needed. Assumes a degree of responsibility and ownership of the applications assigned by management. Provide internal/external consulting and attend miscellaneous conference calls and team meetings.

What Your Impact Will Be

• Participate in team meetings in order to review current issues and upcoming software changes
• Take active role in documentation creation and maintenance
• Requires multitasking ability to handle priority tasks under stressful, time-sensitive conditions. Exceptional ability to prioritize, delegate, and follow through on priority tasks, as well as to work collectively as part of a team, are required.
• Assist customers with their network infrastructure and setup and configuration of Mobile Devices
• Root Cause Analysis for reported software issues
• Research & Quality Control Testing of software applications (includes ongoing enhancements/bug fixes as well as investigating new technology)
• This role requires occasional off-hours support responsibilities when key customer Service Levels, especially when patient care, safety, security or privacy is at risk.
• Software delivery and maintenance
• Troubleshoot reported issues, working with both clients and internal support team.
• Attend miscellaneous conference calls and team meetings

What We Expect

• At least 1 year of experience with Windows programming using Visual Studio and/or Visual Studio.Net
• At least 1 year of experience working with Wireless Network Infrastructure
• A high level of proficiency with the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Excellent interpersonal and verbal/written communication skills
• Experience with Wireless Mobile device administration
• High-speed internet accessibility from home office
• At least 2 years of experience in Microsoft SQL Programming
• Strong SQL knowledge
• Ability to work from home office during business hours without interruption
• A passion for learning
• At least 2 years of experience with Network, Server, and Application System Administration
• Strong research skills and proven ability to synthesize complex information into relevant and actionable key findings
• Ability to work with minimal supervision

What Will Make You Stand Out

• 3+ years of healthcare experience
• Experience creating and revising technical documentation
• Experience with HCIS environment, MAGIC programming and/or MEDITECH applications