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Supervisor - Restaurant Jobs
Company | Hard Rock International |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitality |
Expires | 2023-09-28 |
Posted at | 7 months ago |
Hard Rock International (HRI) is one of the most globally recognized companies with venues in over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®, Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D. Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth consecutive year the iconic brand has been among top brands in this category.
- Ensure employees follow safety, sanitation and security procedures.
- Possess a self-motivated approach to their own personal and professional
- Listens to comments, criticisms, and feedback from customers, employees and other managers to gain an understanding of areas of strength and opportunity to improve personal/restaurant performance.
- Present a professional image to employees, guests, clients, owners and investors.
- Monitors/coaches employees on performance, compliance with procedures and workload
- Communicates with managers to evaluate work procedures, review standards, identify methods for increasing efficiency or effectiveness, and respond proactively to any needs that have arisen.
- Motivate employees daily by having a positive attitude and having an open line of communication.
- Operate ethically to protect the image of Hard Rock.
- Greets employees as they begin their shift to promote a positive work environment.
- Utilize programs designed to help Save the Planet.
- Continuously provides employees with verbal recognition, direction, and support.
- Communicates with employees to keep them informed or restaurant, regional, and corporate procedures.
- Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service
- Trains and empowers employees to exercise good judgment to make decisions regarding guest service satisfaction by adhering to company training standards
- Creates and modifies the weekly work schedule to accommodate employees, volume or other emerging trends.
- Influencing the training and development is a necessary strength, so a background in training is a plus.
- 2+ years in a Supervisory role with high volume exposure in a casual- themed, full- service restaurant.
- Bartending experience preferred
- Strong knowledge of food handling
- Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.
- Genuine enthusiasm and aptitude for serving people.
- Demonstrates strong problem solving skills through ability to diagnose and implement solutions.
- Help maintain proper managing coverage in all aspects of FOH operations.
- Help insure that food and beverage specifications, quality and recipe inherence is up to HR standards.
- Multiple language abilities a plus, fluency in English required.
- Must possess strong communication and listening skills, excellent speaking, reading and writing.
- Leading by example and running shifts tied into our core mottos and values.
- Ability to learn and bring "out of the box" ideas to their team.
- Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.
- High level of business acumen and common sense.
- Excellent verbal and written communication skills.
- Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
- Ability to travel via auto or airplane for long periods of time.
- Ability to turn or twist body parts in a circular motion.
- Ability to express or exchange ideas verbally and perceive sound by ear.
- Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds.
- Ability to sit for extended periods of time.
- Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, and bending) for extended periods of time.
- Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.
- Ability to make repeating movements of the arms, hands, and wrists.
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