Shift Supervisor Jobs

Responsible for providing supervisory leadership in the absence of store management. Typically authority is assigned on an individual shift basis.

Job Duties

• May carry out all opening and closing procedures in the absences of store management
• Ability to fulfill all duties listed for a Customer Experience Advocate
• Perform other duties as assigned
• Responsible for completing all mandatory and regulatory training programs
• May supervise store’s crew through assigning, directing and following up of activities, in the absence of store management
• May represent management in resolving customer service issues

Education

• Preferred AS Degree or Higher
• Minimum High School Diploma (or currently enrolled) or GED

Experience

• Preferred 2 or more years previous experience in related position

Special Conditions of Employment

• Any and all additional eligibility requirements based on the specific position
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Drug test

Scope of Responsibilities Works under direct supervision and follows standard procedures to accomplish assigned task

Job Summary Responsible for ringing out each customer’s purchases while ensuring total customer satisfaction.

Job Duties

• Answer the phone using appropriate greeting and maintaining customer service levels as needed
• Assist in identifying and returning outdated or over stocked merchandise to the proper source
• Accurately package and prepare items for home/business delivery
• Assist in the maintenance of general store cleanliness including restrooms, break rooms, backrooms, and entry ways- responsible for daily store standards
• React to potential shoplifters following company policy
• Assist in the ordering of replacement product from the appropriate supplier
• Assist in the implementation of Kinney Standard of Presentation (Merchandising)
• Replenish inventory from in-store stock and in coming orders
• Assist in the inventory management, price marking and merchandising of the check out area and surrounding departments as needed
• Replenish register supplies as needed
• Offer assistance to customers with large purchases as needed (carry purchases out to their cars)
• Request additional help as needed to maintain appropriate customer service levels
• Accurately provide change to customers
• Accurately scan and ring out all customer purchases using POS register including cash, check and charge transactions
• Responsible for completing all mandatory and regulatory training programs
• Perform general housekeeping duties necessary to maintain a professional and clean check out area
• Follow proper procedure for closing out of register at end of shift
• Perform other duties as assigned

Attendance Requirements

Must be available, and on-time for scheduled work shifts

Experience

• Preferred 0-1 years previous experience in related position

Special Conditions of Employment

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position