Supervisor - Poker- Full Time

The Poker Floor Supervisor is responsible for implementing procedures, monitoring performance of personnel to ensure smooth and efficient gaming operations in accordance with the Seminole Gaming Enterprise’s internal controls and the rules and procedures of the appropriate games.

• Oversees the operations and conduct of Poker games and makes table decisions as necessary
• Assures overall cleanliness and comfort level of assigned area
• Position requires employees to regularly use hands to handle or feel; and talk or hear
• Resolves customer disputes or refers them to the Poker Room Shift Manager as deemed appropriate
• Must be willing and available to change shift days off and/or start time immediately upon effective date of employment/promotion
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, and depth perception.
• High school diploma or general education degree (GED) is required
• Commitment to routinely go above and beyond in the accomplishment of position responsibilities in an effort to play a role in the achievement of organization goals
• Ability to deliver a service level which creates an atmosphere that makes our Guests want to return, giving each Guest a positive, memorable entertainment experience
• Past employment experience as a Poker Floor Supervisor or Dual-Rate Poker Dealer/Floor Supervisor required
• While performing the duties of this job, the employee must be able to respond to visual and aural cues.
• Must present professional image of excitement, enthusiasm, and outgoing personality while being able to project a professional image
• Controls the games while assuring the Seminole Hard Rock Hotel & Casino’s rules and regulations are followed
• Maintains a clean, safe, hazard-free work environment within area of responsibility
• Promotes positive customer relations, answers questions on Poker Room rules and regulations, remains abreast of entertainment and other general information
• Must possess organizational and interpersonal skills as well as a team oriented attitude
• Duties and responsibilities are typically performed on the Casino Floor in a fast-paced, guest-smoking environment, with constant exposure to general public and excessive noise.
• Performs all other related and compatible duties as assigned
• Position requires ability to stand and walk for long periods of time
• Prepares and submits player rating information