Supervisor - Patient Access #28

Who We Are
St. John’s Episcopal Hospital is the only hospital providing emergency and ambulatory care to the densely populated, culturally and economically diverse, and medically underserved populations of the Rockaways and Five Towns in southern Queens County and southwestern Nassau County, New York. Celebrating over 110 years of community care, the 257-bed facility provides people of all faiths with comprehensive preventive, diagnostic treatment and rehabilitative services, regardless of ability to pay.
Come Grow With Us!
Type: Full-Time
Shift: Evenings
Hours: 4:00PM - 12:30AM
Salary: $62,500 - $72,500

The Patient Access Supervisor is responsible for interacting with the hospital administrative team to facilitate financial planning, assist in decision-making processes and clarifying/resolving financial issues.

• Financial investigation and revenue cycle management
• Participates and supports the implementation of the hospital's strategic plan
• Assist with policies and procedures development and adherence
• Ensure optimal customer service
• Information integration with Revenue Cycle and other departments
• Staffing Management
• Participates and supports the departmental budget preparation process

Responsibilities

• Conduct quality audits regularly
• Orient, train, and continually develop staff to ensure optimal performance
• Coordinate the delivery of a consistently excellent patient experience
• Assist with periodic and annual performance reviews
• Manage daily operations and supervise team members
• Ensure compliance with policies and procedures
• Implement plans for assignment of work, adapting plan as necessary

Requirements

• Supervisory or Lead experience within the Patient Access department or other relevant department of the Revenue Cycle preferred
• Minimum 2 years of college or related hospital experience including direct customer contact and service or equivalent combination of education and experience