Supervisor, Flight Crew Support

Description

Purpose

While practicing “Safety Always” in every aspect of job performance and airline operations, the Supervisor of Avelo Airlines Flight Crew Support (Crew Scheduling) will inspire travel by keeping our promises to customers and crewmembers and build long lasting customer loyalty. The Supervisor, Flight Crew Support will assist the leader of Crew Scheduling by managing the day-to-day crew scheduling operation and coordinate the crew support function within the OCC. The Supervisor will lead by living all of our values: Safety Always, Keeping It Simple, Do the Right Thing, and One Crew on every flight, every day.

Outcomes And Responsibilities

• Actively participate in, and contribute to, our Avelo Airlines safety management system
• Enable effective crew performance by communicating transparently and authentically with all crewmembers
• Monitors crew legality checks for both pilots and flight attendants and ensure all corrections are made as needed to ensure compliance with company standards and Federal Regulations
• As part of the crew ensure all identified safety or regulatory non-compliance and/or ineffective processes are reported so they can be assessed and corrected by Avelo Airlines.
• Monitors crew status and updates OCC leadership on capabilities.
• Develop and maintain FCS Lead and Specialist work schedules.
• RESPONSIBILITIES: The Supervisor, Flight Crew Support will be responsible for the following task, including working as “One Crew” to encourage all crewmembers to support each other, own their roles and work together to achieve excellence.
• SAFETY: Demonstrate safety ownership in every aspect of their responsibilities, performance, and behavior to ensure the successful outcome of every Avelo Airlines flight.
• Responsible for New Hire training, recurrent training, and continuous performance evaluation of FCS Specialists.
• Build customer trust and loyalty by communicating directly and authentically with customers with care, kindness, and respect and in our “brand voice”
• Strive to further the Avelo Airlines safety policy to create a just culture and safety ownership by “Doing the Right Thing”.
• Managing the day-to-day operations and ensuring the FCS crew is following all standards.
• Actively support Avelo Airlines safety promotions.
• Responsible for OE, CKS, and Line Check Schedules
• CUSTOMER AND CREW LEADERSHIP: Build customer loyalty and live our “One Crew” value by leading Avelo Crew Scheduling to deliver on our purpose, values, vision, and brand.

Requirements

• 1 year of crew scheduling supervisory experience preferred
• A US citizen (or ability to work in the US)
• Ability to negotiate change requests to ensure success of the Flight Crew and the Operation.
• FETT SkedFlex operating system preferred
• Knowledge of Part 117 and Part 121 regulations
• Effective Communication: builds “One Crew” performance and customer trust and loyalty through effective listening to understand and sharing information with customers and crewmembers.
• Crew Resources and Crew planning experience preferred
• Ability to work through multiple problems/solutions prioritizing and sequencing the execution of issues to manage and resolve them quickly and effectively.
• 3 years of airline scheduling experience
• 7-day operation and available for afterhours management of airline operational issues.
• High School Diploma/GED
• Microsoft Office skills basics (Word, Excel, PowerPoint, MS Teams).
• Critical thinking to identify, evaluate, and select optimal actions to operate safely, effectively, and efficiently. Identify and share opportunities to improve so we get even better.

May perform other responsibilities, as assigned. Responsibilities and duties may change when circumstances dictate. (e.g., emergencies, changes in workload, etc.)