Supervisor - Clinical Business Office: Mpg - Peds Orthopedics

Summary

Assists with the coordination of administrative functions within an assigned office or division.

Detailed Responsibilities

• Assists with enforcing specific departmental goals, standards, and objectives which directly support the strategic plan and vision of the organization.
• Supports special projects and business analysis as requested.
• Provides input regarding performance management, staff satisfaction and conflict management. Performs and oversees scheduling, recruitment, and payroll.
• Maintains documentation for regulatory compliance, departmental contracts and vendor relations. Monitors purchase and usage of systems/equipment/supplies and ensures proper working order.

Essential

Competencies and skills:

• RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
• PATIENT AND FAMILY CENTERED CARE: "Provides Patient and Family Centered Care to patients, families, visitors and internal customers"
• REVENUE CYCLE: Applies knowledge of organizational revenue cycle to achieve key performance indicators.
• CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
• CAPACITY MANAGEMENT: Projects and develops capacity through targeted recruitment, ongoing staff development, effective scheduling, and outsourcing.
• MANAGING BUSINESS PRIORITIES: Adapts to changing business priorities while achieving established goals and timelines.
• STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
• PEOPLE MANAGMENT: Uses HR/Performance Management processes and systems to align individual performance to achieve organizational results.
• ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
• PRODUCTIVE WORK MEETINGS: Plans and conducts efficient and productive meetings/work sessions.

Education

Essential:

• High School Diploma or Equivalent

Credentials

Other information:

Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Required Work Experience: 2 years

Essential

Working conditions:

• Pushing or Pulling 0 - 25 lbs Non-Patient 60.00%
• Bending and Stooping 40.00%
• Standing 60.00%
• Sitting 60.00%
• Squatting 40.00%
• Lifting or Carrying 0 - 25 lbs Non-Patient 60.00%
• Audible Speech 60.00%
• Keyboard Entry 60.00%
• Hearing Acuity 60.00%
• Distinguish Color 60.00%
• Seeing - Near 60.00%
• Seeing - Far 60.00%
• Computer Monitor 60.00%
• Depth Perception 60.00%
• Repetitive Movement Hand/Arm 60.00%
• Walking 60.00%
• Kneeling 40.00%

Organizational Profile

Since the opening of the one-story, 100-bed Memorial Hospital in 1953, the South Florida community has benefited from caring and compassionate healthcare at Memorial Regional Hospital. Today, with 553 beds and as the flagship facility of Memorial Healthcare System, Memorial Regional Hospital is one of Florida’s largest and most sophisticated hospitals, offering leading-edge care and technologies. Services include:

• Memorial Cancer Institute
• Emergency Room and Level I Trauma Center
• Wasie Neonatal Intensive Care Unit
• Women’s Services
• Memorial Cardiac and Vascular Institute
• Memorial Neuroscience Institute
• The Family Birthplace
• Medical and Surgical Services

We are also home to a team of dedicated professionals, all of whom deliver nationally recognized, award-winning care. Memorial Regional Hospital has received Press Ganey’s Guardian of Excellence Award for Patient Satisfaction (Inpatient Behavioral Health) for three consecutive years, has been recognized by Truven Health Analytics as one of the nation’s 50 Top Cardiovascular Hospitals, and for the last seven years has received the Gold Plus Achievement Award from the American Stroke Association.

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.