Medical Assistant: Mpg - Cardiac Services

Summary

Performs routine clinical and administrative duties in support of assigned area or office.

Detailed Responsibilities

• Performs basic diagnostic procedures and specimen collection, including phlebotomy, splint application and procedural tray/room set-up.
• Reviews/Documents Social Determinants. Provides education/resources as needed.
• Monitors and communicates changes in patient condition. Documents patient care provided. Provides discharge instructions and follows-up with patient as needed. Recognizes and seeks help in emergent situations.
• Under the supervision of physician, physician assistant, nurse practitioner or nurse, assists with performing patient assessments and treatments. Obtains and accurately documents patient vital signs, height and weight, takes brief history on current illness or injury, current medications, allergies, required screenings, and other pertinent information as appropriate.
• Performs administrative or clerical duties as assigned, including scanning, reception, scheduling, data entry, and patient registration.
• Reviews patient charts to ensure imaging is available and all pertinent information to maximize appointment.
• Activates of My Chart Accounts where appropriate. Ensures Telehealth connectivity for scheduled appointments and trouble shoots as needed.
• Follow-up on reported issues and assists with service recovery.
• Round with patients in practice to ensure Excellent Patient Experience is met.
• Manages and facilitates all in-basket messages and patient phone calls.
• Maintains equipment and medical supplies, including reordering, stocking, cleaning/disinfection per protocol, and troubleshooting. Maintains examination areas.

Essential

Competencies and skills:

• PATIENT AND FAMILY CENTERED CARE: "Provides Patient and Family Centered Care to patients, families, visitors and internal customers"
• KNOWLEDGE OF DISEASE PROCESS: Applies knowledge of practices and interventions for specific populations with specific conditions.
• CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
• ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
• DEVELOPS RELATIONSHIPS: Builds positive and productive business relationships with individuals and groups.
• RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
• STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.

Education

Essential:

• Accredited Program

Essential

Education specialization:

• Medical Assistant

Credentials

Essential:

• BLS Certification
• BLS American Heart E-Card

Essential

Education equivalent experience:

• Six (6) months of patient care experience in lieu of graduate of an accredited Medical Assistant or EMT program.

Other Information

Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Required Work Experience: No prior work experience required.

Can be graduate of an accredited Medical Assistant or EMT program or have six (6) months of patient care experience.

Essential

Working conditions:

• Hearing Acuity 40.00%
• Blood and/or Bodily Fluids 60.00%
• Depth Perception 40.00%
• Biological Hazards - Skin or Ingestion 60.00%
• Bio hazardous Waste 60.00%
• Kneeling 40.00%
• Standing 60.00%
• Lifting/Carrying Patients 35 Pounds or Greater 20.00%
• Pushing or Pulling 0 - 25 lbs Non-Patient 40.00%
• Audible Speech 40.00%
• Bending and Stooping 60.00%
• Walking 60.00%
• Distinguish Color 40.00%
• Communicable Diseases and/or Pathogens 60.00%
• Repetitive Movement Hand/Arm 40.00%
• Lifting or Carrying 0 - 25 lbs Non-Patient 40.00%
• Computer Monitor 60.00%
• Sitting 40.00%
• Biological Hazards - Respiratory 60.00%
• Reaching 40.00%
• Keyboard Entry 60.00%

Organizational Profile

Since the opening of the one-story, 100-bed Memorial Hospital in 1953, the South Florida community has benefited from caring and compassionate healthcare at Memorial Regional Hospital. Today, with 553 beds and as the flagship facility of Memorial Healthcare System, Memorial Regional Hospital is one of Florida’s largest and most sophisticated hospitals, offering leading-edge care and technologies. Services include:

• Wasie Neonatal Intensive Care Unit
• Emergency Room and Level I Trauma Center
• Memorial Neuroscience Institute
• Memorial Cancer Institute
• Medical and Surgical Services
• Women’s Services
• Memorial Cardiac and Vascular Institute
• The Family Birthplace

We are also home to a team of dedicated professionals, all of whom deliver nationally recognized, award-winning care. Memorial Regional Hospital has received Press Ganey’s Guardian of Excellence Award for Patient Satisfaction (Inpatient Behavioral Health) for three consecutive years, has been recognized by Truven Health Analytics as one of the nation’s 50 Top Cardiovascular Hospitals, and for the last seven years has received the Gold Plus Achievement Award from the American Stroke Association.

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.