Patient Access Assistant- Mpg - Cardiac Services: Mpg - Cardiac Services

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Summary

Performs receptionist, registration, and clerical duties associated with registering patient for inpatient and outpatient services.

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Detailed Responsibilities

• Meets with surgical/procedural patient or patient's caregiver to exchange necessary information and documentation. Provides explanation of process, pre-procedure instructions, and addresses concerns and questions. Schedule patient/family surgical conferences.
• Responsible for managing physician calendars.
• Communicates with referring physician's office, clinical department(s), and/or other appropriate personnel to exchange necessary information and coordinate surgical/procedural/diagnostic testing and DME as appropriate. Assists in completing surgical orders as directed by department. Routes as appropriate.
• Round with patients in practice to ensure Excellent Patient Experience is met. Follow-up on reported issues and assist with service recovery.
• Work Department incoming referral work queue daily. Assist patients with appointments in other specialist offices as requested/referred by our physicians.
• Verifies insurance benefits and obtains pre-certification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.
• Performs general clerical duties including assisting with the front/back desk as well as scheduling appointments. Assist with signing up patients/Proxy with MyChart activations and Telehealth visits.
• Builds critically important relationships with physicians, OR staff, as well as insurance representatives in order to help facilitate all scheduling duties.
• Reviews patient charts to ensure imaging is available and all pertinent information to maximize appointment.

Essential

Competencies and skills:

• PROBLEM SOLVING: Ability to identify, analyze and effectively solve problems.
• ACCURACY & QUALITY: Completes work assignments within established quality and/or quantity standards.
• PATIENT AND FAMILY CENTERED CARE: "Provides Patient and Family Centered Care to patients, families, visitors and internal customers"
• CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
• ORGANIZATION SKILLS: Organizes work to achieve maximum efficiency.
• ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
• STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
• VERIFYING INSURANCE: Verifies and enters insurance information and authorization/referral requirements.
• PATIENT ACCESS: Performs assigned duties related to the admission of patients.
• RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.

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Education

Essential:

• High School Diploma or Equivalent

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Credentials

Education equivalent experience:

Essential

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Other Information

Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.

Required Work Experience: One (1) year experience in a clinical office setting.

Proficient in basic computer skills and customer service experience preferred.

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Essential

Working conditions:

• Repetitive Movement Hand/Arm ; ; ; 60.00%
• Bending and Stooping ; ; ; 40.00%
• Depth Perception ; ; ; 60.00%
• Keyboard Entry ; ; ; 60.00%
• Seeing - Near ; ; ; 60.00%
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• Seeing - Far ; ; ; 60.00%
• Hearing Acuity ; ; ; 60.00%
• Distinguish Color ; ; ; 60.00%
• Hazardous Chemicals ; ; ; 20.00%
• Computer Monitor ; ; ; 60.00%
• Lifting or Carrying 0 - 25 lbs Non-Patient ; ; ; 40.00%
• Blood and/or Bodily Fluids ; ; ; 40.00%
• Communicable Diseases and/or Pathogens ; ; ; 40.00%
• Reaching ; ; ; 60.00%
• Walking ; ; ; 60.00%
• Audible Speech ; ; ; 60.00%
• Sitting ; ; ; 60.00%
• Biological Hazards - Respiratory ; ; ; 40.00%
• Biological Hazards - Skin or Ingestion ; ; ; 40.00%
• Pushing or Pulling 0 - 25 lbs Non-Patient ; ; ; 40.00%
• Bio hazardous Waste ; ; ; 40.00%
• Standing ; ; ; 60.00%

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Organizational Profile

Since the opening of the one-story, 100-bed Memorial Hospital in 1953, the South Florida community has benefited from caring and compassionate healthcare at Memorial Regional Hospital. Today, with 553 beds and as the flagship facility of Memorial Healthcare System, Memorial Regional Hospital is one of Florida’s largest and most sophisticated hospitals, offering leading-edge care and technologies. Services include:

• Memorial Cardiac and Vascular Institute
• Wasie Neonatal Intensive Care Unit
• Memorial Neuroscience Institute
• Women’s Services
• The Family Birthplace
• Medical and Surgical Services
• Emergency Room and Level I Trauma Center
• Memorial Cancer Institute

We are also home to a team of dedicated professionals, all of whom deliver nationally recognized, award-winning care. Memorial Regional Hospital has received Press Ganey’s Guardian of Excellence Award for Patient Satisfaction (Inpatient Behavioral Health) for three consecutive years, has been recognized by Truven Health Analytics as one of the nation’s 50 Top Cardiovascular Hospitals, and for the last seven years has received the Gold Plus Achievement Award from the American Stroke Association.

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.