Care Coordination Specialist Ii

This Care Coordination Specialist (CCS) opportunity will work as part of Medica’s Case Management team to conduct outreach to members across all product lines with the goal of engaging them in Case Management Programs. Our Coordinators engage in telephonic and written member outreach, helping to guide members, and connect them to the care they need for continued support.

The CCS is responsible for engaging members in our programs focused on Annual Wellness Visits and care gap closure. Care gaps such as cancer screenings, immunization, and lead screenings, directly impact HEDIS and STARS measures.

As part of our engagement program, our Coordinators are responsible for researching missing member information, making outbound calls, managing incoming inquiries and providing care coordination support.

Qualifications

• High School Diploma or Equivalent; Associate or Bachelor’s degree preferred
• 2+ years of related work experience

Skills And Abilities

• Knowledge of motivational interviewing preferred
• Experience working within EMR (Electronic Medical Record) preferred
• Strong interpersonal skills, with strong written and verbal communications skills
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Detail-oriented
• Ability to manage priorities
• Independent, self-driven professional
• Experience in the healthcare industry

This position is a Remote role. The employee must be located in any state in which Medica is an employer and will work remotely 100% of the time.

Medica's commitment to diversity, equity and inclusion (DEI) includes unifying our workforce through learning and development, recruitment and retention. We consistently communicate the importance of DEI, celebrate achievements, and seek out community partnerships and diverse suppliers that are representative of everyone in our community. We are developing sustainable programs and investing time, talent and resources to ensure that we are living our values. We are an Equal Opportunity/Affirmative Action employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.