Student Success Manager Jobs

Winner of Top Workplaces by Denver Post, Elsmere Education partners with colleges and universities to strengthen their mission through expanding their educational offerings, allowing them to serve more students by providing strategy, marketing, recruiting, program development and retention enablement services. Headquartered in Cherry Creek with a flexible remote work policy, we are seeking talent that fully embodies our core values of partnership, transparency, curiosity, integrity, value creation, respect, and inclusion. Join us as to help us carry out our mission of unlocking the power of learning, transforming lives. We are seeking a Student Success Manager who will report to the Associate Vice President of Student Success.

Key Responsibilities:

• Provide effective performance feedback through performance evaluations, employee recognition, continual feedback and implementation of disciplinary systems, as necessary with the assistance of Human Resources.
• Lead employees to meet Elsmere's expectations for productivity, quality, and continuous improvement.
• Track and report metrics to Director and Executive management
• Review, maintain, and update departmental operating processes
• Coach, mentor and develop employees
• Live the values and the goals of Elsmere
• Perform other duties and responsibilities, as assigned
• Work with Human Resources to recruit, interview, select, and train new employees
• Maintain transparent communication through department meetings, one-on-one meetings, and other communication channels, as necessary
• Manage a group of assigned students through the retention process
• Empower employees to take responsibility, and support problem resolution and decision-making
• Maintain team schedules including program assignments, training, PTO, and PTO coverage

Skills and Requirements:

• Demonstrated ability to lead and develop staff members
• Outstanding interpersonal relationship building and employee coaching/development skills
• Knowledge of the operation, and metrics of Student Services, Student Success or Retention Services.
• Excellent written and spoken communication skills
• Evidence of the ability to practice a high level of confidentiality
• Must have 3+ years of management experience
• Experience with higher education institutions required
• Demonstrated ability to serve as a knowledgeable resource
• Experience with/knowledge of the unique needs of graduate level online students, preferred
• Excellent organizational and project management skills

Benefits Include:

• Casual work environment in Cherry Creek
• Competitive salary
• Opportunity to participate in building something important
• Community giving/volunteer program
• Medical/Dental/Vision Insurance
• Experienced management team that enjoys the work - and loves education
• Unlimited PTO policy
• 401K plan
• Wellness reimbursement
• Flexible Work Policy

This is not a remote job! Must be located in Denver Metro Area.

*To ensure the safety of all employees, guests, and their families Elsmere Education has adopted a COVID-19 vaccination policy. Our policy provides individual exemptions due to qualifying medical conditions (ADA) and sincerely held religious beliefs (Title VII).*

Salary Range: $70,000-$80,000

Purpose: Unlocking the power of learning, transforming lives.

Elsmere Education is a values- and mission-driven organization that continually strives to be a diverse and inclusive global community. We welcome and celebrate the perspectives, backgrounds, and beliefs of our employees, institutional partners, and students to foster a spirit of inclusivity so all can thrive. Our goal is to create an environment of curiosity and self-expression while demonstrating openness and celebration of other's viewpoints. We encourage all employees and university partners to bring their authentic presentations of self. Elsmere is focused on unlocking the power of learning and transforming lives.