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Student Services Specialist (Hybrid)

Company

Stanford University
Address , Stanford
Employment type FULL_TIME
Salary $62,000 - $76,000 a year
Expires 2023-10-10
Posted at 9 months ago
Job Description

The School of Humanities and Sciences (H&S) is the foundation of a liberal arts education at Stanford. The school encompasses 23 departments and 25 interdisciplinary programs. H&S is home to fundamental and applied research, where free, open, and critical inquiry is pursued across disciplines. As the university’s largest school, H&S serves as the foundation of a Stanford undergraduate education no matter which discipline students pursue as a major. Graduate students work alongside world-renowned faculty to pursue and shape foundational research that leads to breakthroughs and discoveries that shed new light on the past, influence the present, and shape the future. Together, faculty and students in H&S engage in inspirational teaching, learning, and research every day.


Department/Program Description: The Department of Art & Art History is an interdisciplinary department offering undergraduate and graduate degrees in art history, art practice, documentary filmmaking, and film and media studies. The team of 16 staff supports the research and teaching of 25 faculty and some 30 lecturers each year. The department has approximately 145 undergraduate majors and minors and 56 graduate students. Our department’s core values include integrity, respect, inclusion, creativity, service, and stewardship. The Department of Art & Art History is committed to building an equitable, antiracist, and non-discriminatory environment that empowers all students, staff, faculty, and community members. Department courses offer opportunities for students to better understand the meaning and purpose of the arts, their historical development, and their role in society through practical engagement with various physical and digital media and theoretical and critical study. (Mediums include wood, metal, sound, photography, film, comics, virtual reality, and more). Our faculty teach various socially impactful art and media courses that grapple/unpack topics of activism, decolonization, global politics, and social identities. (Course topics can be reviewed using search terms ARTSTUDI, ARTHIST, and FILMEDIA on Stanford’s Bulletin).


Position Summary: The Department of Art & Art History is seeking a Student Services Specialist (SSS). The Student Services Specialist will work under general supervision of the Assistant Director of Student Services and must possess and demonstrate a positive outlook on continuous process improvement efforts while maintaining a team-based and customer-focused mindset. It is critical that this position exhibit the abilities to practice sound judgment and decision-making, effective written & oral communication, strong attention to detail and respectful relationship management. This position must also exhibit a strong desire to continuously learn new and unfamiliar policies and procedures as they relate to our three undergraduate programs (Art History, Art Practice, Film & Media Studies) – the ability to translate this information into operational successes will be critical.


This is a 100% FTE, continuing position non-exempt position. This position will be based on the Stanford campus and will be considered for an option of telecommuting (hybrid of working on-site and off-site), subject to operational need.


If you believe that this opportunity is a match for your knowledge, skills and abilities, we encourage you to apply. Thank you for considering employment opportunities with the School of Humanities and Sciences.


CORE DUTIES:

  • Review documents and forms for completeness, track files for follow up and distribute for review.
  • Research and resolve routine issues, refer complex issues to other staff.
  • Input data, update electronic databases, web sites, literature, and associated materials. May collect, gather and validate data, prepare basic reports.
  • Coordinate logistics for outreach activities, meetings, and events.
  • Respond to routine inquiries from students, faculty, external constituents, and staff.
  • Serve as a subject matter resource to students and other departments.
  • Contribute to general office administration and process improvements.
  • May train and direct day to day activities of student and temporary workers.
  • Other duties may also be assigned.
  • Other duties may also be assigned.

EDUCATION AND EXPERIENCE:

  • Associates degree and one year of relevant experience, or combination of education and relevant experience.

KNOWLEDGE, SKILLS, AND ABILITIES:

  • Strong written and verbal communication skills.
  • Basic computer skills, including experience with Microsoft Office Suite.
  • Customer service skills.
  • Basic office administration skills.
  • Ability to learn compliance with legal, financial, and university policies and external regulations.

In addition, preferred requirements include:

  • Demonstrating interest in student advising and success.
  • Being comfortable with frequent collaboration and interaction with different colleagues
  • Having a positive outlook and an optimistic attitude when obstacles or challenges arise
  • Being willing to participate and promote a healthy, diverse and welcoming work environment

WORKING STANDARDS:

  • Interpersonal Skills: Demonstrates the ability to work well with Stanford colleagues and clients and with external organizations.
  • Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
  • Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University’s Administrative Guide, http://adminguide.stanford.edu.

The expected pay range for this position is $62,000 to $76,000 per annum.


Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.


At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford’s extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.


Why Stanford is for You

Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

  • Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
  • A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
  • A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
  • Discovery and fun. Stroll through historic sculptures, trails, and museums.
  • Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more

The job duties listed are typical examples of work performed by positions in this job classifications and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.


Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of their job.


Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.