Strategic Account Representative - Rentals

We Build Better Communities

Be Part of the Hawthorne Difference!

Hawthorne Cat has been in business for over 60 years. We are the leader in the big equipment industry. We provide rental, sales, service & power generation & serve various industries including agriculture, construction, marine & government.

Every member of our team plays a significant role in our success. Hawthorne Cat hires individuals who share our vision & we value Passion, Respect, integrity, Dedication & Excellence (PRIDE).

Looking to build your future with an established, thriving company with countless opportunities for growth and advancement? You’ve come to the right place.

At Hawthorne Cat, we’re always looking for exceptionally skilled, hardworking individuals interested in contributing to our success and the success of the communities that we serve.

Our employees are our most valuable asset. That’s why at Hawthorne Machinery Co., we are committed to a comprehensive employee benefit program that helps our employees stay healthy, feel secure, and maintain a work/life balance.

We are currently seeking talented individuals for our Strategic Account Representative - Rentals position!

Here is some of what you’ll do….

POSITION SUMMARY

Works with territory Rental Sales Reps to grow existing customer relationships & provide support to secure rentals and equipment sales. At the direction of the Branch Managers, takes the lead on all large projects in the territory as the point of contact for the General Contractor. Works as primary point of contact for all military bases in the territory in order to secure rentals and equipment sales.

ESSENTIAL FUNCTIONS

• Maintains rapport with customer by communicating progress; resolving renter concerns.
• Quotes customer daily, weekly and monthly rental rates and rents out the equipment.
• Checks in equipment upon return, checks for damage and coordinates with service for fueling, repairs, etc.
• Coordinates & monitors transportation & logistics for rental equipment fleet.
• Ensures that all business transactions are conducted in accordance with company policies.
• Prepares reports by collecting, analyzing and summarizing information and trends.
• Assists customers in selection and application of equipment pointing out product advantages; represent company’s interests.
• Works with all Rental Sales Representatives in the field to establish and grow new and existing customer base.
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
• Performs other duties as assigned.
• Establishes year over year growth with list of “key customers” assigned by Rental Manager.
• Tracks all equipment out on rent and in the rental fleet. Logs daily activity. When terms of the rental agreement are not met, customer is contacted and billed for additional days.
• Follows up on adjustments and corrections; coordinating information and requirements with service supervisor; demonstrating proper use of equipment.
• Explains terms and conditions of the rental to the customer. Completes rental contacts by writing specifications; creating bid proposals; pricing changes; obtaining, following up on credit application and required paperwork.

EDUCATION, EXPERIENCE, AND SKILLS REQUIRED

• Must have a positive attitude and be a self-starter.
• Must have a high school diploma or equivalent (GED).
• Must have strong written and verbal communication skills.
• Minimum two (2) years’ experience in rental material handling, capital goods retail sales/service, or logistical experience preferred.
• Must have excellent interpersonal and organizational skills.
• Ability and willingness to travel (up to 25%).
• Must have good working knowledge of MS Office programs.
• College degree in marketing or business is preferred.
• Must have a valid CA Drivers’ License with a clean driving record.

PHYSICAL DEMANDS

• Climbing In and out of equipment.
• Talking Communicates via telecommunications and in person.
• Walking and moving about on foot often through uneven terrain, up & down stairs.
• Lifting Raises or lowers miscellaneous equipment parts, small tools, batteries, tampers and other small equipment. May lift up to 60 lbs.with frequent exertion.
• Handling Works with hands.
• Reaching Extends hands and arms in any direction.
• Standing Remains in standing position for long periods of time.
• Stooping Bends body downward & forward by bending at knees or waist.
• Sitting Sits at a desk or in vehicle for long periods of time.
• Vision Reads spec sheets, invoices, parts books and service manuals.

ENVIRONMENTAL

• Noise Works in conditions with constant or intermittent noise.
• Temp/Weather Works in both office and (jobsites) outdoor environment.

Here’s What We Offer…

• Legal Plan
• Paid Time Off (PTO) Pay
• A great work environment and culture
• Wellness Programs
• Training
• Medical Video Appointments available
• Referral Bonus Program
• Estimated Compensation - Base salary of $48,000 annually plus commissions.
• Medical, Dental and Vision plans
• Tuition Reimbursement
• Career growth and advancement opportunities
• Advanced Technical Training
• Longevity Bonus Program
• Company-Supplied Uniforms
• Hawthorne CAT discounts
• Employee Assistance Programs
• Boot Reimbursement
• Health Savings Account available
• Life & Accident Insurance
• Competitive Compensation
• 401(k) Plan + Company Matching
• Recognition Programs and much more
• Travel Assistance Plan
• Health and Dependent Care Flexible Spending Accounts

ACCOMMODATIONS

Reasonable accommodations for essential functions of the position will be considered.