Store Supervisor Jobs

Overview

The Store Supervisor ensures the shop meets customer service, inventory management, and paperwork meets expectations while supervising store personnel.

Responsibilities

Provide quality customer service to include but not limited to the following:

• Review, familiarize with and adhere to Policy and Procedures Manual
• Attention to detail
• Contact other MANCON locations to request transfers of parts or obtain parts information.
• Contact appropriate vendors for pricing and to place orders
• Provide past sales research as requested, utilizing the inventory system
• Review supplied requisition forms to ensure they are properly completed (Signatures, timestamps, part numbers, descriptions and quantities)
• Ask appropriate questions to ensure correct parts are researched and provided
• Review, familiarize with and adhere to MANCON’s SOPs, Supervisor Manual, and Safety Manual
• Contact Counter/Driver personnel to perform emergency parts pick ups, as required
• Check parts availability at all MANCON locations utilizing the inventory system
• Review the Product Group Catalog as required to ensure requested items are approved for purchase
• Review, familiarize with and adhere to Product Group Catalog
• Inform customers when requested parts are available
• Answer questions regarding availability of parts
• If necessary, inspect equipment in the shop to assist in parts research
• Meet and greet customers
• Research parts for procurement utilizing vendor/manufacturer websites, publications, equipment manuals, microfiche, etc… to ascertain the necessary parts to procure
• Answer all messages (phone/email) in a timely fashion

Produce And Review Required Reports

• Produce and provide backup for all Credit Card purchases to corporate
• Generate, distribute, copy and file all invoices for material issued to VDOT.
• Generate, review the Inactive Item Report. Take action on items as appropriate.
• Generate, review and correct the No Min/Max report
• Pull and provide copies of Vendor Invoices as requested to meet VDOT’s Quarterly Compliance review
• Produce the daily Ticket Summary report and attach copies of all invoices and submit to VDOT
• Generate, review and correct items identified on the PT/OP Bin check report
• Generate and review the SLA Failure Item Detail Report. Review all items that failed to determine if changes to stocking levels are required, based on the past 12 months of sales history
• Generate the Flat File Fix report. Review and correct identified errors in the inventory system
• Produce and process the Reorder report
• Ensure timely completion of all items on the supervisor’s checklist.

Data Entry Requirements

• Generate new item numbers in the inventory system following published guidelines
• Ensure that all vendor receiving documents are properly entered in the inventory system
• Ensure that all inventory transfer requests are properly entered in the inventory system
• Ensure that all completed customer requisitions are properly invoiced in the inventory system

Inventory Management Requirements

• Review items sales history to ensure proper Stock Sources are set
• Process Transfer requests from other MANCON locations
• Perform system research on all cycle count discrepancies
• Monitor and review inventory Bin assignments to ensure accuracy
• Perform Wall to Wall inventory at site, when notified, following established procedures
• Perform and report weekly inventory cycle counts
• Meet with VDOT representatives to discuss future requirements in regards to stocking levels

Other Requirements

• Provide 24 hour support at the VDOT location during emergencies
• Supervise assigned store personnel.
• Assist with inventory research projects as requested
• Participate in the SCM continuing training program
• Travel to locations to pick up parts
• Train forklift operators
• Follow established guidelines for vehicle and equipment maintenance

Qualifications

• Valid driver’s license with 2 years driving experience
• Obtain and maintain forklift trainer certificate
• 1 year computer experience
• 5 years auto or heavy duty truck parts experience
• Obtain and maintain P1 or P2 ASE Certification
• 24-hour availability
• 1 year customer service experience
• 1 year inventory experience

Preferred Qualifications

• Supervisory experience
• Delivery Driver experience
• Current COVID-19 vaccine

Physical Requirements

Medium work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

Essential Requirements

Driving, Lifting, Reaching, Sitting, Standing, Stooping, Walking

Physical Requirements Other

Work is mostly performed in storerooms and warehouses which may have uncontrolled temperatures and dirt/dust/damp conditions. Work is also performed in vehicles traveling to sites.