Assistant Store Manager Jobs

Overview

ASSISTANT STORE MANAGER

REPORTS TO: STORE MANAGER

STATUS: NON-EXEMPT

Summary

Boot Barn is where community comes first. We thrive on togetherness, collaboration, and belonging. We build each other up, listen intently, and implement out-of-the-box ideas. We celebrate new innovations, congratulate one another’s achievements, and most importantly support each other.

At Boot Barn, we work together to make a positive impact on the world around us, and by working collectively with encouragement, we consider ourselves “Partners.” With the values of the West guiding us, Boot Barn celebrates heritage, welcomes all, and values each unique Partner within our Boot Barn community.

Our vision is to offer everyone a piece of the American spirit – one handshake at a time.

The Assistant Store Manager is an essential part of the store leadership team and is responsible for collaborating with the Store Manager to cultivate and maintain an environment that supports the Boot Barn Mission, Vision, and Values. The Assistant Store Manager plays an important role in upholding exceptional customer service, partner development and engagement, merchandising standards, store operations and attainment of store sales goals. The Assistant Store Manager will partner with the Store Manager and District Manager in pursuit of year-over-year increases and improved processes and productivity.

Responsibilities

Essential Duties and Responsibilities

• Possess well-developed business acumen and understands all aspects of the store’s operations.
• Lead and coach associates in building customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs. Provide accountability for achieving individual and team goals.
• Review goals with partners, providing consistent and timely coaching, actionable feedback, and recognition of excellence. Lead by example, being present on the sales floor during peak business hours.
• Complete all opening and closing procedures to company standards and comply with the company’s Time and Attendance policy and procedures.
• Maintain personal knowledge in across all product categories (western boots, work boots, denim, hats and add-ons) and coach and train partners in these areas.
• Additional duties as assigned by District Manager or Store Support Center partners.
• Collaborate with the Store Manager to plan and execute successful volume driving events that involve outreach to the local community/market
• Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, team members, corporate partners and vendors. Additionally, demonstrate high level of quality work, attendance and appearance.
• Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signing and assortments to meet the needs of your customer along with adhering to all Company visual presentation guidelines.
• Adhere to all local, federal and state laws in addition to Company policies, procedures, and practices.
• Assess and communicate localized customers’ needs to Store Manager.
• Partner with Store Manager on inventory shrink plans and act as key driver of this strategy with store team.
• Implement and maintain an environment of continuous learning and assist with partner training plans to improve store performance results across both operational and merchandising areas. Develop individual team members to meet various career goals within in the company.
• Lead partners to foster a service & selling culture and exceed overall expectations to build long-standing customer relationships.
• Collaborate with the Store Manager to adapt to changing business needs and procedures; adjust store schedule as needed, implement operational directives, train operational staff on new policies and procedures, and communicate with all appropriate District, Region and Store Support Center partners as needed.
• Accountable for markdown compliance and execution. Ensure product receipts are processed accurately and in a timely manner.

Qualifications

Qualifications

• Experience managing direct reports and leading teams in a selling environment.
• Availability to work a variety of shifts to meet the business needs including nights, weekends and holidays.
• Ability to be flexible and willing to work extended hours when necessary.
• Up to 15% travel to support local stores, as needed.
• Associate’s Degree and/or 2 to 4 years of experience in retail store management.
• Strong organizational and time management skills with the ability to manage multiple priorities.

Competencies

• Customer Centric/Sales Driven – Assesses customer experience within the store and promotes a culture of customer engagement. Is attentive to customers and understands their needs, offers products that are aligned with the consumers’ expectations. Continually searches for ways to improve customer service.
• Ensure Effective Communication - Listens carefully and attentively to others' opinions and ideas. Communicates information clearly, concisely, and professionally.
• Expert Knowledge – Exhibits experience and expertise in all aspects of the business: industry and sales acumen, products and fit, and the local and Western community.
• Establish Trust - Follows through on commitments. Is honest and direct with others. Promotes a culture of respect for, commitment to, and compliance with Company values, beliefs, and standards. Ensures the protection of confidential information.
• Humble Leadership – Ensures that the needs of store partners and customers are met. Provides team with encouragement and motivation, timely coaching and feedback, and opportunities for continued development and advancement. Exhibits a calm confidence without ego and sets the standards of service and building community.

Boot Barn Benefits & Additional Compensation Opportunities

• For eligible Boot Barn Partners
• Paid Time Off plan for year-round Boot Barn Partners.*
• Competitive hourly rate and monthly store sales bonus.
• 401(k) plan with generous company matching.
• Merchandise discount: 50% off of Exclusive Brands and 40% off of third-party brands.
• Flexible schedules and work/life balance.
• Opportunities for growth at every level – we are opening 50+ new stores each year.
• Medical, Dental, Vision and Life Insurance.*

Physical Demands

In general, the following physical demands are representative of those that must be met by a Partner to successfully perform the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job.

• Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms.
• Ability to read, count and write to accurately complete all documentation and reports.
• Bending, stooping, kneeling and squatting occasionally throughout scheduled shifts.
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• Required to lift, move and carry up to 40 pounds.
• Standing or walking for 75% of schedule shifts.
• Ability to use a ladder and/or step stool occasionally.
• Must be able to see, hear and speak in order to communicate with partners, customers and vendors.

[ ] Sedentary: Limited activity, no lifting, limited walking

[ ] Light: Office work, some lifting, bending, stooping or kneeling, walking

[ X ] Moderate: Mostly standing, walking, bending, frequent lifting

[ ] Arduous: Heavy lifting, bending, crawling, climbing

Work Environment

In general, the following conditions of the work environment are representative of those that a Partner encounters while performing the essential functions of this job. Reasonable accommodation may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

• Noise levels are considered moderate.
• The workspace is clean, orderly, properly lighted and ventilated with the proper safety compliance.

Boot Barn, Inc. reserves the right to make exceptions to modify or eliminate this document or its content. This document supersedes all previous policies, procedures or guidelines pertaining to this subject.

Our core value of community bands us together in supportive and inclusive ways to drive our collective success. Boot Barn provides equal employment opportunity to all applicants and employees without regard to race, color, religion, sex, sexual orientation, age, national or ethnic origin, veteran or military status, disability, as well as any other protected status under the law.

Americans with Disabilities Act (ADA) - Boot Barn will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required by applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Boot Barn Store or Distribution Center or reach out to Human Resources at 1-949-453-4400, Option 5.