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Company | Ralph Lauren |
Address | , Los Angeles, Ca |
Employment type | |
Salary | |
Expires | 2023-07-22 |
Posted at | 11 months ago |
Position Overview
To achieve individual sales goals by consistently delivering a memorable shopping experience to our customers. The Keyholder supports the management team in exceeding customer expectations and achieving financial goals.
Essential Duties & Responsibilities
- Support the management team with the maintenance of daily tasks.
- Strives to develop the ability to maintain an environment that projects a high level of taste and sophistication consistent with Polo’s lifestyle philosophy.
- Achieve or exceed agreed upon annual sales volume objectives. Formulate action plans that maximize strategic business opportunities (i.e. promotional/special events, advertised & editorial product) and drive sales.
- Provide a memorable shopping experience by employing exceptional levels of customer service. Always be approachable, accessible, and gracious in all business interactions
- Upholds customer service and training standards in the store. Exemplify excellence in customer service responsibilities. Identifies and communicates training needs to management.
- Building responsibilities: Opening/Closing procedures of store (i.e., open and close registers for business), complete returns and exchanges in the absence of a manager, open/close the doors to the building.
- Maintain merchandise in accordance with Polo’s visual presentation standards. Actively participate in all merchandising activities including, but not limited to, daily stock maintenance, product transfers, folding, & floor changeovers
- Maintain a professional appearance consistent with established guidelines.
- Acquire and maintain knowledge of Polo’s product and visual presentation standards in order to effectively service customers.
- Partner with managers in checking Task Tracker and Retailweb for updates weekly. Communicate tasks and follow up to management and associates.
Experience, Skills & Knowledge
- Ability to build and maintain positive working relationships with customers, management and co-workers.
- 2 - 4 years of retail sales experience, preferably within the luxury retail market.
- Strong written and oral communication skills
Ralph Lauren will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance laws.
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