Store Manager Jobs

Location:
Beverly Hills, US
ID: 7715
WHY WORK FOR VALENTINO
Founded in Rome 1960, Valentino is an Italian Maison de Couture that aims to provide uniqueness to our customers through mastery, creativity, intimacy and care. As of today, Valentino counts about 4.000 colleagues in 30 different Countries all over the world. Every branch of the Valentino universe is nourished through passion, heritage and values that are constantly re-worked and steadily conveyed in an always contemporary way.
Under the Creative Direction of Pierpaolo Piccioli, Valentino designs, manufactures and distributes dreamlike creations including Haute Couture, Women and Men RTW, Valentino Garavani Accessories, Eyewear and Beauty. Our network fully embodies the essence of the Maison, by practicing the Italian hospitality culture with our distinguishing quality, uniqueness and care for details.
WHAT WE BELIEVE IN
Here at Valentino, We act as a Unique Community & Company. We strongly believe that HUMANISM is the core of our values and that only teamwork and mutual support will lead to achieve bigger and challenging goals. We act with integrity and respect towards both our Planet and our People. Our aim is to create costumer EMOTION and DESIRE because our future depends on our imagination and on being passionate about work as well as about life: every action you make brings you closer to your dreams.
WHO ARE WE LOOKING FOR
Valentino is looking for a Store Manager for our new Saks 5th Handbag Concession store in Beverly Hills opening this fall. The Store Manager role is key in setting up a business strategy to develop the Store as a place for client engagement and connection. As well ensuring budget and targets are achieved. Drive strategic performance KPIs. As well serve as an Ambassador of the Maison and embody its values.
The Store Manager and will lead the team in the following activities:
Key Responsibilities:
Client Centric Activities
Constantly aimed at satisfying the customer. Guarantee excellent Client Experience by monitoring sales activities; ensure that standards of Valentino Client Journey are maintained at all times.
Implement clienteling in the store and ensure clients engagement, recruitment, retention and upgrading with high attention on local domestic clients.
Maintain and develop external relations with prestigious people, clients and third partners, in order to promote brand loyalty and expand the network.
Impeccable management of the client data base including client assignment and reassignment, responsible for promoting brand loyalty according to CRM Company requirements, develops direct marketing actions towards loyal and inactive clients.
Ensure the inclusion of digital tools and assets in the client journey and in the clientelling routine.
Assist Team Manager (if present) or personally manage all delicate situations regarding sales activities or after sales (boutique returns, end of season, customer returns, repairs, complaints). Ensure the respect of Company procedures regarding sales and after sales processes and also continuously develop knowledge and information about HQs guidelines.
Team coaching
Foster a «couture service» mindset and act as a role model.
Encourage creativity and colleague centric mindset within the team.
Ensure regular and effective cascading of company contents through morning briefings, products and CRM trainings, engaging animation of the store board.
Build the best team through talents recruitment and retention, ensuring career development and succession plans with HR support.
Grant the right level of coaching and development to all team members to develop their skills and qualities by managing their performance, providing feedbacks, foster their motivation and carrying out periodical touch bases.
Authorize Staff planning, organize and plan the activities verifying day-to-day execution.
Take all the necessary measures in order to create and maintain a motivated and happy working environment; manage all delicate situations regarding store personnel, according to Company policies and employment laws.
Regularly organize store meetings and keeps the staff informed regarding store performance and sales objectives.
Assign quantitative and qualitative objectives and ensures they are achieved Deal with staff performance appraisal by analyzing the results and according to Company rules of conduct.
Ensure that the laws of the Labor Code are applied with the support of the Headquarters.
Product Handling
Ensure all stockroom procedures (delivery, handling and management) are rigidly followed.
Guarantee all the necessary measures for the safety of valuable products, materials and furnishings in both sales floor and stockroom.
Constantly monitor the correct rotation of the products and verifies that is in line with the store’s sales potential with Merchandising/Buying support.
Supervise departments stockroom activities by ensuring the proper packaging and the handling of products. Transfer Department Managers all relevant information and inventory results.

• Manage inventory activities and is responsible for results.
• Guarantee end of season returns and product transfers.
• Report all relevant warehouse issues to HQs and works in cooperation with Retail Department to optimize stockroom management.

Store Operations: (*)
Where an Ops Head Count is not present takes an active part to the execution of operational tasks (including shipping/receiving) Ensure correct operations and compliance in all administrative procedures including After Sales.
Deal with store accountancy recurring audits. Ensure administration procedures and timing are respected.
Guarantee store maintenance in order to make the furnishings, machineries and all store tools as efficient as possible. Supervise all relevant maintenance activities; liaises with and utilizes support from suppliers or other partners as required. Manage cash and payment systems in accordance with Company procedures and policies.
Report on sales, store costs - and business performance according to Company requirements.
(*) this part will be subject to changes depending on store volume and if a specific focus on Operations activities. Also taking into considerations Flagship and Free-Standing stores.
Store Image:

• Liaise with and receives information and requirements from HQs Visual Merchandising; verify and report visual criteria effectiveness in terms of sales; report to Visual Merchandising all relevant information.
• Ensure that VM reflects strategy and verifies guidelines execution in store. Ensure order and cleaning of windows and internal display.

Housekeeping:

• Ensure all housekeeping procedures (order and cleaning of store and furnishings) are rigidly followed.
• Guarantee the full transfer of guidelines, information and updates to Staff

Requirements:
Bachelor’s Degree
Minimum 4 years of experience in similar role and luxury retail industry
Proven track record in achieving results team development
Excellent knowledge in product and client journey
Strong business acumen, understanding of store and team performance and KPI’s
Proactive in identifying business opportunities and propose action plans
Has positive and effective team management skills, motivates team
Must be a team player
Excellent organizational and follow up and time management skills
Demonstrates confidence and ability to develop relationships with clients, team and the business.
Clear and concise communication skills – verbal and written
Prioritizes tasks effectively
Attention to detail under strict deadlines
Ability to handle multiple tasks, projects with competing priorities and tight deadlines.
Proficient in all store sales and operations systems
Salary Range: $90,000-$100,000 ( Depending on experience)
HOW WE ARE
The Valentino Ecosystem is complex and interconnected. It is populated by many talents from different areas and with different attributes. We work hard to grow everyday both as a Maison and as individuals. Learning by doing and from mistakes, communicating transparently, inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.