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Store Manager Jobs

Company

Barnes & Noble
Address , Fairbanks, 99701
Employment type FULL_TIME
Salary
Expires 2023-12-15
Posted at 8 months ago
Job Description
Title: Store Manager

Category: Retail

EmploymentType: Full-Time

Location: AK - Fairbanks - Fairbanks - 2235

LocationType: retail

JobLocation: Fairbanks, Alaska 99701

JobSummary: A store manager (SM) delivers a commercially relevant and profitable store in the community you serve. Your focus on the sales floor ensures that all elements exceed our standards from presentation to service. You assess your store from the customer perspective and communicate your ideas to your area manager to improve the store. In addition, you identify obstacles and opportunities for the business, communicating and working through cluster support partners for the betterment of the company. As a leader, you recognize the strengths of the team, provide opportunities for career growth and use company tools to develop ready talent. You ensure ownership and accountability for the business through respectful communication. In your role, you seek and respond to feedback from the cluster support partners, to improve sales and gain continuous efficiencies. You are committed to supporting the cluster structure as requested by the area manager and work with the cluster leader as needed in accordance with our core values.

WhatYouDo:
  • Ensure consistent, friendly and informed service to customers, first by the example you set and second by the training and encouragement of first-class service by all your team.
  • Create a vibrant bookstore through the flawless execution of bookstore basics.
• Teach and reinforce compelling merchandising with both visual integrity and title affinity through knowing the best place to put books on your floor to generate sales. v • Build your team through engagement, motivation and coaching; assess performance and address any issues proactively and timely. v • Communicate collaboratively with your cluster commercial support (CCS) to tailor the inventory, selection and assortments to reflect your community and customer.
  • Work with area people support to ensure well trained employees.
  • Manage pricing to offer a value statement consistent with your customers’ expectations, while protecting the margin and profitability of your store.
  • Ensure the efficient execution of store operations with timely management of receiving, vendor returns and other day-to-day processes.
  • Understand issues of shrink and expenses, holding the store team accountable to do the same.
  • Use the store roster to schedule appropriately, optimizing process efficiency and store payroll.
  • Interview and hire booksellers that are knowledgeable and will provide an optimal shopping experience for our customers, partnering with cluster support when appropriate.
  • Manage your roster to optimize the store efficiency through scheduling and payroll, working with area rota and cluster rota support.
• Collaborate with the café manager to convert traffic into café sales and create a superior customer experience. v • Engage your community through social media and events specific to your customers’ interests.
  • Open and close the building, ensuring the safety of our employees and customers.
  • Work a majority of the time on the selling floor, which requires physical activity (I.e., prolonged standing, repetitive bending, lifting, climbing).
  • Use remote working technology (Teams, Outlook 365, etc.) to support the above.
Knowledge&Experience:
  • Experience driving positive key financial results.
  • Able to delegate and to work through others well.
  • Experience in managing and developing employees at all levels.
  • Manage own time efficiently and effectively.
  • Solid bookselling knowledge across various genres.
  • Ability to organize, plan and prioritize workload.
  • Experience managing payroll and scheduling effectively.
  • Communicate clearly and comfortably across all levels of the business.
• Build collaborative working relationships at all levels. v • Deliver honest and constructive feedback, holding team members accountable when necessary.


Expected Behaviors

  • Take calculated risks.
  • Exhibit genuine passion to deliver better bookstores through our people.
  • Act with respect and kindness.
  • Run an excellent commercial bookstore.
  • Show adaptability and work with a sense of urgency all the time.
  • Listen to others.
  • Grow knowledge of industry and market.
  • Maintain positivity.
  • Address issues proactively.
  • Can empathize with and understand people.
  • Demonstrate collaboration.
  • Provide feedback, coaching and development.
  • Prioritize customer experience above all else.
  • Make good decisions and engage in solution-based problem solving.
  • Remain discreet and unbiased.
  • Drive results.
  • Is comfortable with ambiguity.

EeoStatement: Barnes & Noble is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, ancestry, national origin, citizenship status, military or veteran status, religion, creed, disability, sex, sexual orientation, marital status, medical condition as defined by applicable law, genetic information, gender, gender identity, gender expression, hairstyle, pregnancy, childbirth and related medical conditions, reproductive health decisions, or any other characteristic protected by applicable federal, state, or local laws and ordinances.