Store Manager Jobs

USD $80,000.00/Hr. -

The Job in a Nutshell

The Store Manager is responsible for the successful operation and profitability of the store which includes training, directing and monitoring all department staff.

Recipe for Success

• Store Managers should be on the sales floor assisting customers, directing staff and attending to all departments at least 75% of the time.
• Ensures the phone is answered per company standards and is on the sales floor assisting customers, directing staff and attending to all departments at least 75% of the time.
• Products customers want to buy are in-stock.
• Supports decisions made by home office and listens to directions from home office, following through and correctly performing the job assigned.
• Special orders are handled appropriately and per company policy.
• The Store Manager is responsible for ensuring that the store is meeting and/or exceeding expectations in
• Trains and monitors the staff to ensure that they view the store as a whole and be prepared to assist customers in all areas.
• Ensuring staff is in compliance with applicable state and/or county food safety certifications and registration.
• Successfully completes operational responsibilities (daily schedules, checklists, opening and closing store duties).
• Remains flexible to changing work demands in order to accomplish goals.
• All company managers are expected to be professional at all times and provide appropriate leadership for the staff and the store. Leader effectiveness requires treating people decently while at the same time successfully motivating them toward high performance in their work.
• Training staff on how to give exemplary customer service and ensuring staff is held accountable.
• Viewing the store as a whole and assisting customers in all areas of the store.
• Ensuring staff is in compliance with applicable state and/or county food safety certifications and registration.
• Store and department sales and Sales per Labor Hour Ratio
• He/she encourages staff to increase their nutritional and product knowledge and trains on new products and nutrition.
• Ensures that all Ultimate edits are made in a timely manner.
• Monitors all departments and holds department managers accountable for store operational duties.
• Communicates all issues with home office and ensures issues are resolved.
• He/she answers (and ensures store staff answers) customer questions per company standards.
• Work schedule is based on store needs which includes evenings and weekends. The Store Manager is typically scheduled for 45 hour per week; however, he/she is responsible for ensuring the store is properly covered which may require more hours.
• Customer complaints are handled appropriately and per company policy.
• Maintains clear and direct communication with store staff. This includes conducting monthly staff meetings and posting company information and announcements.
• Partners with department managers to cross-train staff to accomplish all needed tasks.
• Ensures store paperwork and reports are completed in a timely manner (including Monthly Manager’s Report).
• Effectively trains new store management in proper store and department operations.
• Ensures product is ordered from the correct vendors in order to receive the correct discount and maintain margins.
• Efficiently and accurately completes the DSR and Manager's Cash.
• Ensures perishables are rotated and stocked per company standards.
• Master and daily schedules are accurate, complete and meet store needs. Schedules are posted in a timely manner.
• Reads and follows communications (memos, faxes, emails) from home office.
• Managers are expected to show the highest level of respect and integrity in their day-to-day actions with employees, customers, vendors and outside contacts.
• The store is inviting and shoppable.
• Tasks are assigned on a daily basis using company tasks sheets and monitored appropriately.
• Completes and conducts all store staff performance evaluations with input from the department managers. Grants wage increases when appropriate in accordance with company standards.
• Responds quickly to all Dept. Manager calls when on duty and assists with coverage for lunches and breaks.
• Addresses all performance and/or disciplinary issues appropriately and in a timely manner with the assistance of Human Resources.
• Interviews and hires for store needs with input from department managers.
• Proactively hires, trains and develops store staff, department managers and Assistant Store Managers to move into future store management positions (at their own store and at other stores).
• Partners with staff to ensure adequate product knowledge to meet customers’ needs.
• Store personnel are trained, assigned tasks, and held accountable to accomplishing tasks.
• Mark-downs are managed per company standards.
• Partners with department managers to share staff to accomplish tasks as needed on a daily basis.
• Maintains store appearance and cleanliness.
• Customers are greeted and serviced per company standards of World Class customer service and staff are also trained on how to give exemplary customer service.
• Responsible for ensuring safety guidelines are followed at all times.
• Average Ticket, Customer Count, Cost of Goods Sold for Produce and EBITDA

Although this is a general outline of job responsibilities all employees are expected to be “hands on” and do whatever it takes to get the job done and make the company thrive.

Recipe for Success

• Able to manage changing priorities
• 1-2 years management experience in grocery and/or related retail experience, natural foods industry a plus
• High school diploma or GED is required
• Is highly organized with great attention to detail and take direction and follow through
• Must be cashier trained
• Possesses excellent customer service skills
• Possesses a sense of urgency in the completion of tasks and stay focused with the task at hand
• Maintain compliance by keeping food safety certifications up to date through continuing education and registered with the appropriate agency if applicable
• Must be able to obtain forklift certification.
• Ability to pass applicable food safety training courses and/or testing to obtain certifications as required by state and/or county law.
• Proficient in MS Word, Excel and Outlook

This job description is not an employment contract. It does not guarantee a job or that the above listed duties are the limit of responsibilities. The job and job description are subject to change with and without notice. Employees are required to accomplish any and all tasks assigned to him/her by their Store Manager and/or other corporate managers that may not be listed in this job description.

Here’s an overview of the benefits we offer our good4u Crew to help ensure the health and wellbeing of you and your family, now and well into the future

All Crew Members

• Birthday Bonus Pay
• {N}power Program (customer appreciation and rewards program)
• Employee Referral Program
• Advancement Opportunities and Career Development
• Good4u Crew Member Discount
• Paid Nutrition Education
• Vitamin Bucks (up to $2,080 earned as store credit annually)
• Holiday Pay for 5 Holidays – Stores Closed
• Paid Time Off (sick days and vacation) that Increases with Tenure
• Regular, Scheduled Pay Increases
• Health and Wellness Program
• Employee Assistance Program (EAP)

Full-Time Crew Members (30+ hours/week)

• Paid Parental Leave
• Paid Medical Leave (through company paid short-term disability insurance)
• Company Paid Life Insurance
• Retirement Savings Plan (401k) with discretionary Company Match
• Medical, Dental and Vision Insurance
• Health Savings Account (HSA) with Company Match
• Company Paid Short-Term Disability Insurance
• Voluntary Benefits Including Hospital Indemnity, Accident Insurance, Long-Term Disability Insurance, Term Life Insurance
• Healthcare and Dependent Care Flexible Spending Account (FSA)

Diversity Statement

At the heart of Natural Grocers' commitment to our community and crew is this belief All people should be empowered to experience health and wellbeing! We cannot be true to this conviction without honoring diversity and cultivating inclusion throughout every aspect of our organization.

At Natural Grocers, we honor our differences, embrace diversity, and cultivate inclusion because both individual and societal health are rooted in these principles. Our Crew is diverse not only in gender, race, ethnicity, sexual orientation, religion, abilities, and age but also in cultural backgrounds, thoughts, and ideas. Celebrating our diversity refreshes, expands, and shapes our perspective, energizing our mission of equitable access to health and wellness for all. We welcome everyone who would like to join us in this mission, with gratitude for the unique life experience each person brings to the table. We’re committed to nurturing an ecosystem of diversity and inclusion in which our Crew can continue to thrive.

Physical Capabilities and Environmental Demands

N = Never

O = Occasional; 1-33% of time

F = Frequent; 34-66% of time

C = Constant; 67-100% of time

Physical Requirements

• Requires the use of both arms and both hands with full range of motion.
• Must have the ability to frequently push or pull up to 15 lbs. and occasionally push or pull 16-100 lbs.
• Must be able to occasionally use the computer for data entry and use of mouse.
• Must be able to occasionally sit, squat, kneel, and climb as needed.
• Must have the ability to constantly lift or carry up 10 lbs., frequently lift or carry 11-20 lbs., and occasionally lift or carry 21-100 lbs.
• Must be able to constantly walk, stand, use fine motor manipulations, grip, bend, twist, turn, and reach outward for the duration of the work shift.
• Must be able to frequently to reach above chest.

Environmental Requirements

• Must be able to occasionally work with noise, cold, heat, wet, humid, outside, heights, and contact stress.
• Must be able to frequently work with sharp tools and equipment, dust, fumes, and congested worksite.