Stocker Jobs

At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

:

Job Title: Stocker

Department: Grocery

FLSA : Non-Exempt

General Function :

Provides prompt, efficient and friendly customer service. Unloads product, opens containers, stocks shelves, and rotates product where necessary.

Core Competencies

• Customer focused
• Professionalism
• Results oriented
• Growth mindset
• Partnerships

Reporting Relations:

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home, Service Managers

Positions that Report to you: None

Primary Duties and Responsibilities :

• Monitors for mis-picked items, reviews product outs, wrong deliveries, etc.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Organizes stock for greatest efficiency; cleans and restocks damaged items.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Performing other tasks in every way possible to enhance the shopping experience.
• Tags the shelves with overstock in the back room and understock drawers.
• Escorting them to the products they’re looking for
• Assists customers by: (examples include)
  • escorting them to the products they’re looking for
  • securing products that are out of reach
  • loading or unloading heavy items
  • making note of and passing along customer suggestions or requests
  • performing other tasks in every way possible to enhance the shopping experience.
• Securing products that are out of reach
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Making note of and passing along customer suggestions or requests
• Loading or unloading heavy items
• Unloads trucks, opens containers, stock the shelves, runs overstock on risers and rotates product.
• Reports all new or different items for the scanning coordinator for input into the system.

Secondary Duties and Responsibilities:

• Outside maintenance; shovel sidewalk of snow, spread ice melt on ice, and pick up and return carts.
• Trains new stockers in job duties.
• Orders merchandise and supplies as needed.
• Performs other job related duties and special projects as required.
• Assists in other areas of store as needed.
• Operates register for customer purchases.
• Cleans but not limited to registers, restrooms, breakroom; backroom, sweeps and mops the floor, and tends to supply needs.
• Stocks supplies, cigarettes, front-end sacks, and delivers supplies to departments.

Knowledge, Skills, Abilities and Worker Characteristics:

• Must have the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
• Must be able to solve arithmetic calculations involving fractions, decimals, and percentages.
• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.

Education and Experience:

• Six months or less of similar or related work experience.
• High school or equivalent experience.

Physical Requirements:

• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to physically perform very heavy work, exerting in excess of 100 pounds of force occasionally, in excess of 50 pounds of force frequently, and in excess of 20 pounds of force constantly to move objects.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions :

This position is exposed to dirt, noise, equipment movement hazard, and chemicals/solvents daily. This position is also occasionally exposed to temperature extremes and the potential for electrical shock.

Equipment Used to Perform Job:

Power jack, compactor, C.A.R.S. system, check register, fork lift, scales, Tomra machines, two wheeler, and box cutter.

Financial Responsibility :

Responsible for supplies, stock, and for checking the cooler.

Contacts:

Has daily contact with community or trade/professional organizations, suppliers/vendors, and customers.

Are you ready to smile, apply today.