Staff Site Reliability Engineer

Site Reliability Engineering at Collective Health is a discipline combining software and systems engineering skills. We apply modern infrastructure, systems, software, architecture, and development practices to give our customers a more reliable healthcare management experience.

Partnering with engineering teams, Infrastructure Site Reliability Engineers build on public cloud services to deliver a comprehensive platform that enables our developers to rapidly deliver high-quality, impactful, scalable, and reliable services. As a broader group of Site Reliability Engineers including those focused on infrastructure and those embedded in other engineering teams, we collaborate and identify themes and solutions to benefit Collective Health at large, engage in regular knowledge sharing activities and retrospectives, and relentlessly support one another in order to gain knowledge, remove barriers, and grow as individuals and a team.

Together, we're building the next generation healthcare platform, and proud to be on the leading edge of this important mission.

What you'll do:

On any given day you may need to...

• Help our internal customers solve their problems in as efficient and future-proof a manner as possible.
• Work independently and autonomously.
• Write code that is well-tested, easily understood, and maintainable by others.
• Apply software engineering principles to the operations of our systems in order to reduce toil.
• Advise, critique, or comment on engineering designs.
• Troubleshoot and fix complex production issues related to availability or performance, even if they are outside your comfort zone.
• Create and execute plans that ensure our existing infrastructure remains up-to-date, compliant, and secure.
• Collaborate on and/or lead engineering efforts from requirements to production, solving problems of developer productivity and presenting complex technical concepts to the team, engineering org, and leadership audiences.

To be successful in this role, you'll need:

Imposter syndrome is real. If you are hesitant to apply because of not checking all the boxes, or you've had a less-traditional pathway into Site Reliability Engineering, we encourage you to still apply and mention why you believe you'd be a fit for the role.

• Methodical problem-solving approach, coupled with strong communication skills and an ability to own and drive projects to completion.
• Proven technical domain leadership: decomposing tasks, setting priorities, triaging incoming bugs and requests.
• Demonstrated technical mentorship and ability to increase the abilities of those on and outside the team.
• Experience creating and monitoring SLIs and SLOs in order to set and remain within error budgets.
• Understanding of networking concepts such as routing, firewalls, load balancers, and secure communication - especially in the context of cloud infrastructure.
• Knowledge of data structures, algorithms, distributed systems, and information retrieval.
• Experience the following areas of software development: refactoring code, test-driven development, build infrastructure, debugging, building tools and testing frameworks.
• Ability to drive projects that involve multiple internal and external stakeholders to completion.
• 10+ years of work experience in DevOps, Site Reliability Engineering, or Software Engineering.
• Experience in supporting customer-facing production systems and responding to incidents as part of an oncall rotation.
• Experience developing in two or more general purpose programming or scripting languages, including but not limited to: Java, GoLang, JavaScript, Groovy, Python, Shell Scripting.
• Expertise in management and use of relational databases including.
• Experience in solving diagnosing and resolving incidents that involve application, OS, network, infrastructure, partners, people, and process.

Preferred

• 15+ years of work experience in DevOps, Site Reliability Engineering, or Software Engineering.
• Good understanding of private and public cloud design considerations and limitations in the areas of infrastructure, distributed systems, data storage, Linux-based operating systems, and security.
• Experience leading projects that demonstrate strong competencies in infrastructure, architecture, and software. Examples may include 3rd party API integrations, disaster recovery plans, cloud migrations, automation of manual or fragmented operations processes, containerization of services.
• Familiarity with using Infrastructure as Code technologies (eg. Terraform, Ansible)
• Experience with at least one of the following or similar technologies, including: Kubernetes, Postgres, etcd, Elasticsearch, or related scheduling and persistence services. Apache Kafka, or related eventing systems.

At Collective Health, we care about creating a culture of diversity, openness, and transparency, while engaging our intellectual curiosity, problem solving and software engineering skills. This is vital to maintaining an agile engineering culture while putting a robust user experience front and center. We bring together people with a wide variety of backgrounds and perspectives, while creating an environment where their passions can be supported, and mentored so they can learn and grow.

Pay Transparency Statement

This job can be performed in a location where we have an office: San Mateo, CA, Chicago, IL, or Lehi, UT, or hired for remote work in the following states: CA, CO, CT, FL, GA, IL, MA, MI, MN, NJ, NY, NC, OH, OR, TX, UT, or WA. The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity.

In addition to the salary, you will be eligible for stock options and benefits like health insurance, 401k, and paid time off. Learn more about our benefits at https://jobs.collectivehealth.com/#benefits.