Site Reliability Engineer (L4/5) - Core

Location: UCAN Remote Inclusive

10-15% Travel Expectation

Netflix has revolutionized the global entertainment industry and continues to change the way people enjoy their favorite shows and movies. We serve billions of viewing hours every month to more than 200 million member households globally, across thousands of different devices.

The Critical Operations and Reliability Engineering team aims to drive customer joy by thoughtfully managing risk and minimizing impact across Netflix. We do this through cross-functional engagement with other engineering teams, managing incidents when they happen, and promoting reliability and resilience practices throughout the organization. This role is rewarding for people who have a passion for leveraging technology and working collaboratively with others to solve business problems. Our team is seeking individuals with a broad set of technical skills that have seen a lot of distributed systems break!

If this excites you, we invite you to bring your unique career and life experiences to enrich the culture and diversity of our team. Even if you are unsure if you fit the criteria listed below, we encourage you to apply.

Outcomes

• Improve our incident management lifecycle to identify, mitigate, and learn from reliability risks
• The CORE team holds the pager for Netflix. We command incidents to restore service for customers quickly. Each team member participates in our on-call rotation
• Increase Netflix’s reliability using a strategic and operationally focused mindset to identify and solve problems
• Read signals and metrics to develop deeper insights into our customers’ quality of experience to help inform business decisions
• Form and maintain relationships with internal and external partners

We Value

• Collaboration, continuous improvement, and iteration as the path forward
• Being decisive and exercising good judgment when in crisis mode
• A desire to grow expertise, influence, and educate others
• Leading large-scale change initiatives with broad business impact
• Curiosity about how complex sociotechnical systems successfully operate at scale when failure is inevitable
• The ability to develop alignment and cultivate relationships to drive impact

Our Work

• Identify, assess, and mitigate risks associated with our systems, applications, and infrastructure.
• Lead incident response and post-incident reviews, contributing to failure analysis and implementing preventive measures.
• Improve Netflix services’ availability, reliability, and observability and reduce human toil with tooling and automation.
• Proactively recognize sources of instability in distributed systems and analyze how complex systems fail from a reliability and resilience perspective.
• Operationalize learnings by collaborating cross-functionally with multiple engineering teams
• We drive impact through thought leadership by presenting technical evidence and influencing fellow engineers.

Bonus Points for

• Development experience with Java, JavaScript/Node.js, Python, Go
• Knowledge of cloud platforms (i.e. AWS, GCP, etc.) and microservices architecture
• Strong writing and presentation skills
• Experience or interest in Data Science or AI
• Experience in risk management and/or analysis
• Background in Human Factors Engineering

Be sure to review our culture page and long-term view to learn more about the unique Netflix culture and the opportunity to be part of our team. We are a geographically distributed team looking for applicants based anywhere in the US or Canada.

We are an equal-opportunity employer and celebrate diversity. We recognize that diversity of thought and background builds stronger teams and approach diversity and inclusion seriously and thoughtfully. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

At Netflix, we carefully consider a wide range of compensation factors to determine your personal top of market. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right. These considerations can cause your compensation to vary and will also be dependent on your location.

The overall market range for roles in this area of Netflix is typically $100,000 - $700,000.

This market range is based on total compensation (vs. only base salary), which is in line with our compensation philosophy. Netflix is a unique culture and environment. Learn more here.