Sr Ux Researcher (Quant/Qual)

What you will be doing

• Partner with and mentor other UX product researchers on research methods, execution, and project management to identify and lead initiatives to strengthen our impact.
• Collaborate with a team of researchers to establish research best practices, train designers in research methods, and help drive the strategic direction of the research team.
• Synthesize findings into practical and impactful insights to help stakeholders make decisions; ensure research findings are carried through product design process and execution.
• Be a voice for research on cross-functional teams; work with designers, product managers, engineers and data scientists to ensure that research informs decisions and drives business impact.
• Identify the best quantitative and qualitative research methods based on the question, timeline, and resourcing - including, but not limited to: in person moderated testing, remote moderated & unmoderated testing, surveys, heuristic reviews, benchmark studies, concept testing, A/B testingEnsure relevance and quality of insights through thoughtful assessment of risk, establishment of clear success criteria, and the use of methodology based on sound research principles and practices.
• Uphold our research ethics and actively find ways to strengthen & scale our processes.
• Measure and track how product changes affect user behaviors and attitudes over time across different markets, reveal the key reasons with solid data rationale.

Skills and Experience

• Comfortable within ambiguity with the ability to prioritize; demonstrated ability to manage multiple projects and adjust to changing priorities.
• Experience with quantitative analysis methods and tools; strong ability to tell compelling stories from data.
• Ability to use company strategy as a guidepost to execute on research projects to support that strategy.
• Healthcare experience highly desired
• Excellent written and verbal communication skills; demonstrated ability to effectively communicate complex concepts to cross functional partners.
• Ability to work independently with limited supervision and take initiative to solve problems and learn new things.
• Minimum of 6 years’ using both hybrid research methods, such as: usability studies (remote/in lab), focus groups, interviews, concept tests, surveys, data analysis, A/B testing, etc.