Sr. Manager, Program Management

Our Opportunity

Chewy is looking for a Senior Manager, Program Management to join our Healthcare Merchandising Team in Plantation, Florida, Boston, Massachusetts or Bellevue, Washington locations. Healthcare is one of our fastest growing and more innovative verticals at Chewy, as we continue to expand, we are looking to find additional opportunities to drive customer retention, improve our authorization approval process and offer a better customer experience. This role will lead strategy, short- and long-term roadmaps, initiatives, and processes to help us achieve these goals. We’re looking for the right person to work with leaders across Chewy to intake and lead these new programs, working across multiple Chewy functional areas, such as Merchandising, Product Management, Analytics, Customer Service, Marketing, Operations, Finance, etc. The ideal candidate is an experienced leader with a track record of launching new products, programs and processes. In addition, the right candidate will have strong project management skills, powerful sense of urgency and most importantly, a backbone.

What You'll Do

• Communicating product strategy and status to key stakeholders across Chewy; developing intake processes for feature enhancement suggestions.
• Track key milestones and manage detailed project plans to drive execution, accountability and gauge readiness.
• Identify areas of risk for a poor customer experience and partner with business owners to address and remedy prior to program launches.
• Developing and communicating the long-term vision and strategy to achieve business objectives.
• Guiding cross-functional teams of product managers, analytics leads, category managers, operation managers, finance managers and legal teams on the design and execution of initiatives and projects.
• Review and analyze defect data, while developing corresponding action plans to reduce and eliminate root causes
• Communicate with up to VP-level leadership on project status
• Create, document, and drive adoption and adherence to standard operating procedures for PracticeHub and Petscriptions by Chewy operations
• Lead the identification and implementation of project management processes, methods, tools, guidelines, standards, and a road map to establish a stable framework that supports all project teams and stakeholders.
• Owning key metrics and objectives related to retention rates, approval rates, customer satisfaction within healthcare businesses.
• Ideate and identify specific initiatives and projects to achieve vision and objectives.

What You'll Need

• Bachelor’s degree in Business Administration, Finance, Operations Management or a related quantitative degree
• Position may require travel
• Ability to perform well with time-sensitive tasks.
• Excellent written and verbal communication.
• Strong change management skills
• 7+ years of experience in project/program/product management
• Ability to engage a cross-functional team towards a desired outcome and to build strong business relationships at all levels and effectively communicate across functional teams.
• Strong leadership, problem solving and analytical skills.
• Interject new insights and ideas for improving customer experience and improving financials while holding true to Chewy fundamentals

Bonus

• Extensive experience leading teams & cross-functional projects
• Entrepreneurial minds
• Experience with SQL
• Ability to think and react in a high-energy, fast-paced environment.
• Track record of taking ownership and driving results in a data-driven, fast-paced environment.
• Ability to synthesize large quantities of and complex data into usable/actionable information.
• Experience with financial analysis and modeling

Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

If you have a question regarding your application, please contact [email protected].

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