Sr. Program Manager - Implementation Services

Serves as the senior lead of designated project teams within Implementation Services team to drive customers through all project management aspects of enterprise care management software implementation.

Responsibilities

• Drive strategic initiatives to scale implementation and enhance interaction with other internal and external parties; as needed
• Handle tactical project escalations and messaging to customer
• Coordinate sales handoff, engagement readiness and project kickoff activities at client location
• Provide clients with solution consultancy based on knowledge of enterprise product; as needed
• Track, communicate and derive mitigation strategies for unplanned activities (Risks, actions, product and project issues, and decisions)
• Project manage multidisciplinary, multi-phased, rapidly evolving projects with rapidly evolving requirements, and parallel work efforts
• Consistently measure implementation success metrics throughout the project
• Assist in the orchestration of implementation discovery to ascertain scope and strategy of implementation
• Identify and support all project change management analysis and generate resulting change requests
• Support resource managers in optimizing resource allocation against project deliverables and budget
• Present timely and concise project status communication to strategic and operational audiences
• Project manage resources assigned to project to ensure requirements, timelines and milestones are met
• Lead negotiation of tactical project priorities and schedules throughout the engagement
• Manage client expectation and satisfaction throughout engagement and project estimation
• Drive all project administration, including but not limited to: project status meetings, time tracking to optimize project billables, project documentation management, resource management, monthly invoicing
• Perform internal operational process improvement initiatives
• Coordinate the creation and maintenance of project schedule based on client priorities
• Support and coordinate the effective interaction between other teams and client throughout engagement
• Project manage the timely delivery of high quality deliverables in alignment with implementation success measures
• Focal point of contact for inquiries on project scope, strategy, and resourcing status
• Monitor and report on progress of project schedule against project budget
• Identify and anticipate project risks and develop mitigation strategies

Qualifications

• The Project Management Professional (PMP) certification is desired.
• Experience managing project scope, priorities, and issues
• Working knowledge of healthcare industry, insurance or regulated industry experience preferred.
• Bachelors/Master’s Degree and equivalent experience.
• Experience with project management tools and methodologies supporting iterative software development, including full software development life cycle (SDLC)
• 5+ years of experience managing software implementation projects for external customers required

Applicants must have unrestricted authorization to work in the United States. All inquiries and responses are held in strictest confidence.