Sr. Manager, Hr Investigations

ABOUT THIS JOB

The centralized HR Investigation team’s purpose is to promptly and thoroughly conduct all Human Resources investigations in a manner that is fair, unbiased, and consistent with CarMax values. The Sr. Manager, HR Investigations is responsible for leading, developing, and continuously improving the members and practices of the team. The ideal candidate for this role has strong communication skills, the ability to build relationships and influence outcomes across the organization, the judgment to drive thoughtful and consistent investigative results, and the ability to drive efficiency and effectiveness of a centralized function.

WHAT YOU’LL DO – ESSENTIAL RESPONSIBILITIES

• Conduct escalated investigations, as needed
• Develop and manage the HR Investigations function and budget
• Identify and analyze complaint/issue trends and partner with other HR and operational teams to deliver strategic recommendations to address systemic issues
• Consult and collaborate with Associate Relations, Asset Protection, Compliance & Ethics, and Legal on complex investigations, enterprise investigations practices, and otherwise as needed
• Support and guide HR Investigators in conducting all HR investigations, including analysis, interviews, case adjudication, remedial action recommendations, and thorough documentation of investigation results
• Hands-on coaching and training of HR Investigators on all facets of the investigation process
• Partner with HR and business leaders to continuously improve communication of investigation issues, including regular and trend analysis reporting
• Develop and continuously improve centralized investigation procedures and ensure proper training of team members and business partners
• Monitor investigation trends and workloads and ensure the team is always staffed with the necessary expertise and capacity
• Stay abreast of company, HR and centralized support developments and best practices and implement them to ensure continuous process improvement of the HR Investigations function
• Manage and develop HR Investigations Team members

QUALIFICATIONS

• Ability to motivate, influence and persuade across all levels of the organization, and willing to challenge upwards appropriately in the best interest of CarMax1
• Ability to grow associate through constructive feedback and encouragement, develop and promote other associates for organizational needs
• Ability to obtain and use organizational, and technical and industry, knowledge to implement change or enhance processes
• Ability to create a team that meets and exceeds performance expectations
• Ability to understand latest industry trends and their potential impact for CarMax1
• Ability to use active listening skills; writes in a style that is polished and professional
• Ability to develop a team with exceptional customer service standards
• Ability to build and maintain strong relationships throughout the organization, and stay connected with various areas of the business
• Ability to evaluate the impact and ramifications of decisions/recommendations
• Ability to hold team accountable for planning and execution, and ensure valuable changes are implemented and sustained
• Ability to prioritize and lead team to achieve long-term and short-term results
• Ability to make sound situational decisions even in the absence of precedent or experience

REQUIREMENTS

• Significant people management experience
• Proficient understanding of federal and state labor and unemployment laws
• Five or more years of Human Resources or comparable experience, with significant experience in HR investigations/case management, including research, analysis, interviews, and investigative reports
• Bachelor’s degree
• Proficiency with Microsoft Office systems, including Word, PowerPoint and Excel

Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis.

Work Location and Arrangement: This role will be based out of Richmond, VA and have a Hybrid work arrangement.

ABOUT CARMAX

CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.

Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.

Our Commitment to Diversity and Inclusion:

CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law.