Sr. It Infrastructure Manager - Est

QTC seeks Sr. IT Infrastructure Manager to be responsible for overseeing the implementation of infrastructure technology.

We seek a service oriented leader to oversee staff, designs, operational issues and partnership. Additionally, the Sr. IT Infrastructure Manager will ensure sufficient measures are in place to protect the systems, data, and other information assets.

This remote opportunity is available for candidates based in Eastern Time zone.

QTC is the nation’s largest provider of disability and occupational health examination services. We are PASSIONATE about our country’s veterans, UNITED as a team and INSPIRED to make a difference.

In this role, you will:

• Ensure appropriate disaster recovery plans are in place and are tested at least once per year
• Communicate effectively with internal clients to identify needs and evaluate alternative business solutions and strategies
• Plan and implement additions, deletions, and major modifications to the supporting infrastructure company-wide in coordination with corporate leadership including moves and expansions
• Work with CIO, Business Units, and Finance on Technology and IT Infrastructure budget planning and management
• Continue to expand virtualization and cloud within service ownership as well as other measures to ensure continuous cost reduction and maximum efficiency across QTC IT infrastructure
• Be responsible for staff oversight to ensure new IT systems operations plans, policies, procedures, and transition/migration plans are consistent with the overall company goals and objectives
• Be responsible for the operational performance, integrity and availability of the QTC Systems and Infrastructure with a focus on Storage, Backup, Restore, Service Continuity, authentication, F5 and Collaboration, Project consulting
• Coordinate with various functional business unit managers to support their systems to meet established Service Level Agreements
• Develop and document company’s Information Technology systems policies and procedures
• Partner with the teams in developing systems and other infrastructure strategies and standards for the organization
• Partner w/ corporate IT help desk activities and resolve escalated issues when necessary
• Anticipate future network needs, and identify proactive solutions to satisfy requirements
• Oversee maintenance and architecture
• Maintain and implement latest server and desktop infrastructure to support the deployment of key QTC application solutions including Production, Training, QA, and Development environments
• Coordinate with external vendors/contractors to meet organizational goals
• Oversee the planning and management of the company's telephone system, call routing and other telecommunication needs, and manage company-wide upgrade efforts
• Provide day-to-day mentoring and management of the IT systems and networking team members
• Enforce standard company IT policies and procedures

You’ll bring the following skills/competencies:

• Ability to interact effectively with all levels of personnel
• Superior customer service skills
• Ability to work with minimal supervision
• Ability to help plan and support financial management
• Ability and flexibility to work extra hours and weekends
• Excellent analytical, problem-solving, and project management skills
• Solid organization and planning skills, with strong attention to detail
• Think outside the box mindset and a willingness to ask the hard questions
• Ability and desire to take ownership of work assignments and drive tasks to completion
• Engineering mindset while designing, rolling out new service/product and providing T3 support
• Ability to interact effectively with all levels of personnel
• Excellent written and verbal communication skills
• Excellent analytical, problem-solving and project management skills
• Ability to work effectively in a team environment
• Ability to utilize discretion and independent judgment to switch between priorities quickly without affecting quality or performance
• Must possess the ability and flexibility to work extra hours and weekends
• Ability to make sound business decisions that are in alignment with organizational goals
• Pro-active management style

Position Requirements:

• Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation
• Understanding/use of SDLC, Agile, six sigma to drive fit for purpose technologies
• 1 years of experience in Cloud technologies
• Years people management experience
• Experience with enterprise-wide security, NIST and HIPAA compliance, and working closely with internal and external system auditors
• 2 years of experience with scripting and automation tools
• Bachelor’s Degree in a related field w/ 10 years previous Information Systems management experience – supporting, designing and implementing infrastructure technology – storage, backup, Service Continuity, authentication, SSO, SecureAuth. Additional years of experience may be considered in lieu of degree
• 10 years previous Computer Network development experience

We offer meaningful and engaging careers to support you and your career goals, all while nurturing a healthy work-life balance, and we are proud to provide an employment package that attracts, develops and retains the best talent:

• Access to flexible benefits, including health and wellness programs, long and short term disability, an employee assistance program, employee referral bonuses, credit union access and flexible spending accounts
• Generous paid time off (minimum of 14 days/year), as well as 10 paid holidays
• Competitive compensation and quarterly bonuses
• A 50% company match of your pre- and post-tax contributions up to 6% of your salary, including immediate vesting of company contributions
• Tuition reimbursement
• An inclusive and ethical work place

Pay and Benefits:

Salary range $140,000 - $180,000

NOTE: This position has multiple levels; candidates will be “leveled in” based on years of experience at time of hire”. “The actual pay rate may vary depending on geographical work location”

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, performance-related bonuses, health and wellness programs, student loan repayment and tuition reimbursement, paid leave and retirement. More details are available here.

The QTC pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, pregnancy, sexual orientation, gender identity, genetic information, people with disabilities protected under law, and protected veteran status.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)