It Technician Jobs

Are you a skilled IT technician with a passion for Information Technology Service Management (ITSM)? RBR-Technologies is looking to hire a driven Information Technology technician to provide direct support for our company's user base. RBR utilizes Microsoft 365 for all corporate infrastructure, has 140+ users, and a $1M+ IT budget. This position is a hands on and will grow with the company.

RBR-Technologies is a small service-disabled veteran-owned information and technology business founded on the basic principle of delivering customer mission success. RBR-technologies prides itself on our commitment to mission success as exemplified by the trust our customers and contract partners place in us. From RBR's first employee to the present day, every team member has a passion for mission success. Since 2011, we have continued to employ the highest caliber of professionals whose success is attributed to the intelligence, dedication, and years of experience within many government organizations including the Intelligence Community (IC), Department of Defense (DoD), and Defense Information Systems Agency (DISA).

Responsibilities

The roles and responsibilities for the IT Technician include:

• Draft and provide weekly IT support activity reporting to organizational leadership.
• Provide Basic end-user training/familiarization on standard baseline software (Windows 10, One-Drive, Teams, Outook, and Adobe Pro).
• Perform License and Account Audits
• Assist user base with understanding device functionality.
• Utilize remote desktop software/services to manage/support deployed workstations.
• Maintain organizational network/system documents in Visio (Physical Network Diagram, Logical Network Diagram, and rack Elevations).
• Create knowledge articles to allow Tier 0 support for workforce.
• Manage organizational Informational Technology Device inventory (laptops, MFAs, peripherals, etc..)
• Create, Modify, and Delete user Accounts
• Baseline User Workstations
• Provision and Issue MFA Tokens
• Investigate system alerts and take appropriate actions as identified as organizational incident response plan.
• Create incident tickets and document resolving actions taken to resolve issues.
• Present the Information Technology portion of on-boarding to new hires.
• Manage office network infrastructure (with assistance from Network SMEs), Infrastructure includes CAT-5 cabling, router, switches, and Wireless access points.
• Perform troubleshooting for Device problems and provide replacement devices when appropriate.
• Monitor support request queues
• Create, Modify, and Delete Distribution Lists, Security Groups, and Shared Mailboxes
• Install software packages to user workstations
• Triage support requests, take resolving actions, and escalate or close support requests.
• Manage organizational Printers (currently 3) and Peripherals.

Requirements

• Commitment to maintaining ethical standards and promoting a positive work culture.
• Intermediate knowledge of IT infrastructure, systems, and networking.
• Microsoft 365 Certified: Modern Desktop Administrator Associate
• Minimum of 2 years of experience in IT management or a similar role.
• Strong problem-solving and troubleshooting skills.
• Any (2) Additional Microsoft 365 Administrator path certifications.
• Adaptable and flexible, with the ability to prioritize tasks and manage multiple projects simultaneously.
• Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels of the organization.
• Experience in providing direct support to a user base operating from a Microsoft 365 Tenant

Work Environment

Must be able to sit for long periods of time at a desk with repetitive typing and frequent talking. Infrequent minimal light lifting required.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at RBR-Technologies, where employment is based on personal capabilities and qualifications without discrimination because of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any protected characteristic as established by law. This policy of Equal Employment Opportunity applies to all policies and procedures relating to recruitment, employment, promotion, transfer, training, working conditions, compensation, benefits, termination, and all other conditions of employment.