Sr. Director, Fulfillment Operations

Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.

Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.

Department: Fulfillment Operations

Location: Walton, KY

Overview

The Senior Director, Fulfillment Operations will have full accountability for a multi-customer operation, customer service, leadership, safety, employee morale, and continuous improvement for a large and high-volume fulfillment center. This position will oversee day-to-day operations for a multi-customer site, and have full accountability for all financial performance results, and adherence to all company policies. This role will ensure the most efficient and effective processes are practiced while working with clients to exceed their business needs

Responsibilities

• Manages value-added services which may include call center, reverse logistics, kitting and assembly
• Manages relationships with vendors and corporate functional teams
• Uses a collaborative approach, continuously evaluates, measures and refines processes to improve service, quality, and efficiency
• Provides strategic leadership and guidance to develop, coach and mentor staff
• Ensures company procedures, policies, and culture are executed and practiced effectively
• Improves employee satisfaction through improved working conditions, proactive communication and prompt reaction to concerns
• Works closely with sales in support of new client solutions, pricing, facility tours and customer presentations
• Maintains strong safety and facility cleanliness programs in compliance with all OSHA and company requirements
• Provides leadership and direction for the fulfillment team
• Demonstrates a strong understanding of systems to include WMS, CRM, OMS, TMS, etc.
• Leads and supports the implementation of new and upgraded systems as required
• Identifies new business opportunities and implements new solutions within the existing customer base
• Improves customer satisfaction through building strong relationships, service levels and quality
• Incorporates LEAN practices and methodologies
• Provides timely and accurate reporting and ensures accurate billing
• Ensures compliance with all relevant regulatory requirements
• Creates and manages the location financial budget

Qualifications

Education/Experience

• Experience partnering cross-functionally with HR and support team like IT and Engineering
• Prior automation experience strongly preferred
• Bachelor’s Degree in Supply Chain Management, Business, Logistics, or related field preferred
• Heavy experience in client-facing roles, preferably in a 3PL environment
• Change management/project management experience
• Must possess 7-10 years of leadership experience, 5 of which must be in a multi-channel order fulfillment business environment

Knowledge, Skills And Abilities

• Ability to perform complex business analysis and excellent decision making
• Must be proficient with Microsoft Office including: Word, Excel and PowerPoint
• Demonstrates excellent team leadership
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups inside and outside of the Organization
• Demonstrates a solid understanding of business financial management (budgets, profit and loss, forecasting/planning)
• Must have working knowledge and experience with Warehouse Management Systems (WMS), Order Management Systems (OMS), Customer Relationship Management (CRM) and parcel management systems
• Demonstrates strong analytical and critical thinking skills
• Ability to think critically about existing processes and technology solutions
• Ability to analyze and properly interpret policies and contracts

Success Attributes

• Builds and develops strong business relationships with team, clients, and vendors
• Adaptive leadership style that promotes collaboration, teamwork and innovation at all levels
• Effectively influences and drives consensus with all stakeholders
• Ability to act and react swiftly to continuous change
• Builds and leads teams to achieve goals and objectives
• Effective problem solving, continuous improvement, information analysis and timely decision making

Benefits

• 401(k) match
• Career development and opportunity for internal promotions
• Employee assistance and identity theft protection
• Vacation and holiday pay
• Company paid life insurance and short term disability
• Annual bonus eligibility
• Benefits package including medical, dental, vision, HSA and medical reimbursement
• Tuition reimbursement for further education

Saddle Creek is an Equal Opportunity/Affirmative Action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here. View the Pay Transparency Nondiscrimination Provision here. View the E-Verify Posting here.

Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to [email protected] and let us know your contact information and the nature of your request.