Specialist – Safety Management Systems

United States, Georgia, Atlanta

Airport Customer Service

13-Jun-2023

Ref #: 21329

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How you'll help us Keep Climbing (overview & key responsibilities)

The Specialist – Safety Management Systems will ensure that Airport Customer Service (ACS) operates in compliance with CFR 14 Part 5 and to monitor the health of the overall ACS SMS. The SMS Specialist interacts with ACS Internal Departments (Station leadership, Policy groups), Cross Divisional Reps, and external agencies such as the FAA to develop risk tracking methodologies, identify areas of risk in the operation, and facilitate mitigations to reduce or eliminate hazardous situations to prevent employee injuries (GIR) or aircraft damages (ADI).

Additional job duties include but are not limited to:

• Digests and interprets data, draws recommendations, seeks consensus, and drives actions to improve behaviors using data visualization tools (Tableau, PowerBI, etc.)
• Frequently reaches out to Station Leadership for updates and explanations of cases
• Manages project execution and follow up, monitors and manages information, and balances multiple priorities while meeting deadlines and objectives
• Fosters an environment where safety is a core value by providing support, training, accountability, and recognition
• Escalates problems as necessary to ensure awareness and assistance with resolution
• Effectively communicates with internal and external stakeholders, including governmental regulatory agencies (e.g. FAA)

The successful candidate is required to continually measure the performance of the divisional Safety Assurance Program through data analysis and monitoring of the ACSRM in addition to be a subject matter expert in HFACS / Safety Assurance and leading change.

The main objective of these activities is to produce safe, reliable, easy-to-use/intuitive, and easy-to-maintain airport and cargo procedures/products that de-risk our operations ensure employees go home safe each and every day.

Candidates must practice safety-conscious behaviors in all operational processes and procedures.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Career development programs to achieve your long-term career goals
• 401(k) with generous company contributions up to 9%
• Recognition rewards and awards through the platform Unstoppable Together
• Competitive salary, industry-leading profit sharing program, and performance incentives
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Domestic and International space-available flight privileges for employees and eligible family members

What You Need To Succeed (minimum Qualifications)

• Possess strong decision making, interpersonal, written and communication skills with accuracy and thoroughness in performing work assignments
• Must be able to manage project execution and follow up, monitor and manage information, balance multiple priorities while meeting deadlines and objectives
• 3-5 years operational experience in a leadership role
• Candidates must have a sound knowledge of SMS safety management principles and practices plus have strong analytical skills
• Must have the ability to work with minimal direction
• Must be able to effectively communicate with internal and external stakeholders, including governmental regulatory agencies (e.g. FAA)
• Consistently prioritizes safety and security of self, others, and personal data
• Must be able to effectively communicate with internal and external stakeholders, including governmental regulatory agencies (e.g. FAA)
• Strong analytical and oral communication skills
• Must be at least 18 years of age and have authorization to work in the United States
• This position will require the availability to work and travel outside of normal business hours
• Proficiency in MS Office applications and SharePoint
• Possesses a high school diploma, GED, or high school equivalency
• Must have the ability to work with minimal direction and possess strong decision making, interpersonal, written and communication skills with accuracy and thoroughness in performing work assignments
• Embraces diverse people, thinking, and styles

What Will Give You a Competitive Edge (preferred Qualifications)

• Threat & Error Management (TEM)
• Bachelor’s degree in Business, Aviation Safety or another related field
• Experience with Tableau and SAS
• Safety Management Principles and Practices
• Human Factors experience