Spares Parts/Contract Sales Specialist-Fully Remote

Did you know that we facilitate over half of the world’s lithium battery production? And that 1 out of 7 meals worldwide have been produced in facilities equipped with our climate control? Munters has been a pioneer of sustainable air treatment solutions since 1955. Today our technology is more relevant than ever and is mission-critical for the production of medicine to the running of data centers. Together we work to support our customers in creating a healthier planet. Come work for us and be a part of this exciting journey.
Munters is a global leader in energy efficient and sustainable air treatment solutions. Our products and service are crucial to the success of other companies in several industries, from manufacturing and pharmaceuticals to food and agriculture. We are looking for a Materials Handler to join our growing team.
Description Of Job Role And Responsibilities

• Answer phones and emails to address customer issues or route requests such as order updates, organizational info and who to contact to resolve problems, customer complaints/issues, and other administrative issues.
• Follow-up on quotes with customer and convert quotes to sales/revenue/Pos.
• Update and manage relevant customer information and activities in ASTEA database.
• Create Service tickets for incoming calls and emails.
• Handle difficult customer situations and solve customer service challenges as they arise.

Experience And Skills Required

• Ability and willingness to make cold calls, speak with people at all levels of an organization, deal with technical as well as administrative customers.
• Attention to detail, ability to gather customer information (including technical information) and accurately and completely convey that information to others in the organization through ticket creation, email, or live discussion.
• Ability and willingness to have difficult customer conversations, manage conflict, and de-escalate emotional situation.
• Expert data entry skills. Ability to enter all data necessary completely and efficiently for others in the organization to take a handoff without error.
• Computer literate - expertise in Microsoft Word, Excel, and PowerPoint as well as the ability to learn to use new software.

Key Personal Skills

• Excellent written and verbal communication skills
• Bias toward action
• Ability to work overtime as necessary.
• Accurate
• Good Written and verbal communication skills
• Strong organizational and time management skills

Key Competencies

• Planning and Organization,
• Relationship Management,
• Data entry/detail oriented
• Account Management,
• Ability to develop a basic level of technical knowledge.

Job Qualifications

• 3+ years of experience
• College Degree but not required.

Benefits

• Medical, dental and vision
• 401K
• Referral bonuses
• PTO

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
All offers are contingent on a pre-employment drug test and background check.
How is it working at Munters? Meet your future colleagues.