Spanish And Vietnamese Speaking Adherehealth Care Navigator 2

General Purpose:

The Adherence Care Navigator 2 will apply knowledge and skills to engage in-depth discussion with patients about medication adherence to identify and resolve patient adherence barriers. This role may involve analysis, research, and problem-solving to obtain resolution. Applied judgment is required to develop, modify and adapt procedures in order to most effectively meet demands in atypical situations.

Essential Duties & Responsibilities:

· Make outbound calls to patients and healthcare professionals regarding patient medications, adherence, and barrier removal

· Demonstrate ability to actively listen, understand patient questions and provide accurate answer or solutions. More complex questions, inquiries, or information requests outside of the scope of knowledge are transferred to health care plan, clinician, or pharmacy for resolution.

· Interact with healthcare professionals of all levels involving patient medications. Examples include calling the pharmacy or provider to assist patient with medication refills, medication synchronization, or 90 day supply requests.

· Practices discretion and care on a regular basis when working with sensitive/confidential data pertaining to the patient, department, or company.

· Uses software applications to document patient call interactions

· Nature of work requires minimal supervision, is largely self-directed, and accountable for defined duties. Job requires use of independent judgment

· Exercise excellent written, verbal, listening and interpersonal communication skills necessary to effectively interact with all levels of internal and external parties, to convey information correctly, manage difficult situations, and always represent AdhereHealth in the most favorable manner

Leadership Duties (If Applicable)

• Establish a positive partnerships across business groups both inside and outside of the organization

Education & Experience:

· High School Diploma or GED Equivalent is required

· Must meet at least one of the following licensing requirements

CPhT (either thru NHA or PTCB boards), LPN, Medical Assistance (RMA or CMA), or CNA

· Proficient in Microsoft Word, Excel, Outlook and Google and ability to learn new software as needed

· At least two-five years of related experience and/or training; equivalent combination of education and pharmacy or related patient interaction experience

· Ability to work between the hours of 8:00 am - 8:00 pm CST

Minimum Physical Requirement:

The Adherence Care Navigator 2 will perform his or her work in a HIPAA secure work space with no background noise using standard office equipment. The following demands are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• Sit and concentrate for long periods of time to compute, examine, and interpret data
• Read paperwork and computer monitors, requiring visual acuity
• Regularly lift and/or move up to 10 pounds
• Operate various business instruments, including computers, printers/scanners/fax machines, requiring manual dexterity
• Stand and remain on feet for extended periods of time
• Bend, twist or stoop on a repetitive and continuous basis

Skills:

• Strong interpersonal skills
• Strong time-management skills and keen eye to detail
• Ability to deal with all situations in a calm and positive manner
• Ability to learn new processes quickly in a fast paced environment
• Strong written and oral communication skills including ability to be able to communicate effectively with all level of management and employees

Job Type: Full-time

Pay: From $19.50 per hour

Benefits:

• Health insurance
• Paid time off
• 401(k)
• Dental insurance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote