Spa Reception Agent Jobs

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Spa Reception Agent
First impressions are everything! As a Spa Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

• Accept responsibility for cash drawer and ensure it balances at close of shift.
• Guide the guests towards their specific needs when making reservations and offer multiple treatment bookings and up-sells.
• Promote a safe working environment by adhering to Hotel health and safety standards.
• Create a welcoming atmosphere for guests during check in and check out.
• Consistently offers professional, engaging and friendly service
• Maintain a high level of professionalism in all aspects of job performance.
• Communicate all changes, cancellations and additions to the Spa Leadership team.
• Host guests through the facility and familiarize them with the surroundings while explaining the Fairmont Spa story.
• Process transactions and adjustments daily.
• Perform any duties and responsibilities as assigned, including check lists.

Your experience and skills include:

• Bilingual is an asset
• Previous experience is an asset in a salon or spa
• Basic computer skills required

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Fairmont Austin is proud to be an equal opportunity employer.