Sony Home Theater Specialist

The Best Buy Certified Sony Home Theater Advisor creates a world-class shopping experience for our customers while inspiring them to see what’s possible with technology. They build quality relationships with customers to provide them with relevant and memorable product demonstrations.

This role provides full service and solutions support to customers in the areas of Vendor Experience. Our Certified Advisors are responsible for delivering profitability by achieving revenue, margin, solution and operational targets. They are highly skilled within a given area and work closely with other employees to demonstrate, promote, and sell products and services.

At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.

Key Responsibilities

• Engages with customers for consultations whether it be in-store, over the phone, or chat options online.
• Achieves team and individual goals while enabling an excellent customer shopping experience.
• Maintains assigned department’s merchandising and readiness to serve customers.
• Utilizes vendor-provided devices and accommodations to improve product knowledge and understanding.
• Processes sales transactions including online and in-person orders while handing off customers to General Advisors for returns and exchanges.
• Coaches and trains coworkers on new vendor technology and services.
• Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing their contribution.
• Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.
• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
• Applies a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience.
• Uses available tools to stay current on promotional initiatives and helps execute profitable growth through critical business drive times.
• Acts as trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment.
• Provides feedback on products and customer engagement with vendor partners, representatives, and market teams.

Basic Qualifications

• Ability to work successfully as part of a team

Preferred Qualifications

• Prior experience serving as a specialist in premium, luxury, or complex technology solutions
• 1 year of experience working with consumer electronics